Software Consultant

• Aug 2023 - Present

Adjunct Lecturer

• Aug 2023 - Present

Project Manager

• Feb 2023 - Aug 2023

Manage two cross functional IT teams of front/backend developers, quality engineers, quality assurance specialists, and performance testers who maintain the company’s most critical desktop and mobile applications Forecast and adjust budgetary objectives and recommend project changes based on financial analysis Communicate project status and roadblocks to key stakeholders, collaborate across teams and departments to ensure internal/external dependencies are tracked, blockers and risks are mitigated, and goals are aligned Coach Agile practices and leadership mindset to internal stakeholders, perform Agile ceremonies, track and report project metrics and team health, and manage changes to project scope and schedule Recommend process improvements based on data-driven analysis, created process maps and project documentation Show less

Agile Project Manager

• Apr 2022 - Feb 2023

Lead three delivery teams including the business unit’s first cross-functional IT team composed of front/backend developers, UX/UI designers, graphic designers and QA specialists Manage multiple development, design, and code migration projects from kickoff through delivery Perform all agile ceremonies, create project schedules and team charters, utilized JIRA, delivered weekly status reports Maintain overall project organization to ensure requirements and project deliverable dates are clearly communicated, understood, and executed Assumed a functional role across project teams to assist with quality assurance testing and Section 508 compliance Adept with editing functionality in Wordpress Show less

School Library Media Specialist

• Sep 2021 - Aug 2022

Served as the librarian for both the high school and middle school libraries within the district Taught and collaborated with classroom teachers to develop units of study on topics including media bias, search and research, Boolean operators, digital citizenship, databases, and introduction to the library Served as the IT point of contact for both schools, assisted with Chromebook issuing, issue triaging, and inventorying Maintained a budget for both libraries, created board reports, evaluated and renewed subscriptions for online resources, delivered professional development to faculty and staff Show less

Project Manager

• Feb 2019 - Aug 2022

Manages multiple IT projects through all life cycle phases from contract development through closeout and handoff Leads multiple teams of developers and designers who support the migration, development, systems integration and ongoing maintenance of the official public websites of the United States Military Academy at West Point (westpoint.edu) and the Army Testing and Evaluation Command (atecciviliancareers.com) Analyzes key metrics, develops custom metrics-based reports and presents to senior leadership with recommendations on technological improvements and strategies to better reach their target audiences Provides top-tier customer support to the West Point Public Affairs Director and Army Testing and Evaluation Command’s leadership, and regularly interacted with government and contractor personnel to ensure all needs are met Serves as the primary point of contact and liaison between the customers, contract teams, and corporate departments ensuring effective communication and timely issue resolution and support Adept with editing functionality in Drupal 8 and conducts end-user publisher training sessions Assumes a functional role on project teams by leading quality assurance testing, Section 508 compliance screening, web content design and editing, and help desk ticket management Show less

Mass Communication Specialist

• Oct 2010 - Jul 2021

Directed, organized, planned and streamlined the day-to-day and State Active Duty activities of the 138th Public Affairs Detachment; conducted research to prepared press kits for distribution to media contracts Designed, edited and distributed a quarterly digital newsletter reaching 4,500 personnel and assembled an editing suite and created a state-wide poster and video series Produced and wrote news and feature articles for publication; created and managed various social media pages for news dissemination Mentored junior public affairs specialists, served as release authority, subject matter expert to VIPs/key stakeholders Responded to requests, conducted interviews and escorted members of media; established and maintained effective relationships with local, regional and national media Show less

Project Management Content Creator and Editor

• 2020 - 2020

Provided project management expertise to help create the Grow with Google (GwG) Project Management Certificate Collaborated directly with Google on feedback tool optimization Designed various content-based assessments to test user project management knowledge Edited the extended team’s content to ensure alignment with the Google Style Guide Provided issue management and adjudication during the writing and editing phases Provided project management expertise to help create the Grow with Google (GwG) Project Management Certificate Collaborated directly with Google on feedback tool optimization Designed various content-based assessments to test user project management knowledge Edited the extended team’s content to ensure alignment with the Google Style Guide Provided issue management and adjudication during the writing and editing phases

Readiness Non-commissioned Officer, 138th Public Affairs Detachment

• Feb 2015 - Feb 2019

Digital Publishing Analyst / Project Manager

• Feb 2014 - Jan 2015

Managed support teams for the three largest grossing U.S. digital products and directed product development projects and other digital initiatives across the Scholarly Reference Division Advised editors and department heads on digital process, best practices, and technical capabilities to streamline workflows and increase efficiency Provided support and analysis to Director of Digital Development and Reference Publisher on various digital publishing questions and initiatives Determined product needs and other digital work with emerging press-wide frameworks in areas such as platform development, user experience, and discoverability Show less

Publishing Specialist

• Aug 2008 - Feb 2014

Managed electronic and print production, including scheduling and dissemination of five scholarly journals in deadline driven environment Editor of quarterly newsletter delivered to over 10,000 members Managed budgets for advertising, marketing and royalties Negotiated a digital aggregator contract and evaluated the print production workflow and contract with a savings of over $100K Implemented a new CMS with XML-first production workflow and helped introduce mobile apps, e-reader formatting and social media functionality Created versatile DOI naming structures and lead a project team to digitize our complete back archive with full text XML Responsible for assisting to develop, design and implement marketing and branding strategies targeted toward international and external audiences Designed HTML marketing emails, purchased targeted lists in excess of 100k recipients and created measurable campaigns via Google Analytics Managed copyrights and permissions, oversee domestic and international trademarks Managed all print and electronic advertising for publications and the society at large Show less

Marketing Specialist, Consultant

• Jun 2008 - Jul 2008

Created and updated all internal/external marketing communiqués Wrote marketing prospectuses for special edition book printings and releases Implemented weekly marketing email blasts to existing and prospective clientele Assisted with the first-time integration of Google Analytics Created and updated all internal/external marketing communiqués Wrote marketing prospectuses for special edition book printings and releases Implemented weekly marketing email blasts to existing and prospective clientele Assisted with the first-time integration of Google Analytics

Production Coordinator

• Feb 2008 - Jun 2008

Primary liaison between the publishing house clientele, sales, and the international printing plants Coordinated preflight, on-press, binding, and shipping schedules Proofed four-color images, created text revisions, and verified all page layout and design specifications Managed the trafficking of several hundred pieces of materials and formulated estimate requests, invoices, and purchase orders Primary liaison between the publishing house clientele, sales, and the international printing plants Coordinated preflight, on-press, binding, and shipping schedules Proofed four-color images, created text revisions, and verified all page layout and design specifications Managed the trafficking of several hundred pieces of materials and formulated estimate requests, invoices, and purchase orders

Claims Representative II

• Apr 2004 - Jan 2008

Interpreted, applied and communicated specific policy verbiage to resolve complex coverage issues. I also was selected to participate on National Catastrophe Response team to aid in Hurricane Katrina/Rita/Wilma relief efforts. Interpreted, applied and communicated specific policy verbiage to resolve complex coverage issues. I also was selected to participate on National Catastrophe Response team to aid in Hurricane Katrina/Rita/Wilma relief efforts.

Conference Assistant

• Sep 2007 - Sep 2007

Conference and Program Coordinator

• May 2003 - Sep 2003