AV Commissioner/Programmer

• Jul 2022 - Present

AV/IT Service Engineer

• Feb 2020 - Present

- Providing first-line support for any AV issues;- Inspecting, diagnosing and repairing AV/IT systems including: (Crestron, Exterity Digital Signage, Q-SYS Audio Systems., Presentation Systems, UC and VC Systems)- Remotely monitoring AV systems;- Fault finding and rectification of AV/IT faults at the client site;- Producing Knowledge Base articles and Tech tip guides;- Producing service reports and ticket management on Customer and Company systems;- Preparing and delivering technical training to customer support teams;- Daily checks of multiple rooms/areas at the site;- Carrying out preventative maintenance;

Audio Visual Technician

• Feb 2018 - Feb 2020

- Preventive maintenance of VC systems including (Polycom Voice and Polycom Communication solutions for Microsoft, Polycom conference phones, RealPresence Group Series, Crestron and Extron multimedia switchers)- 1st and 2nd line repairs - Fault finding- Online monitoring (Polycom Resource Manager, Crestron Fusion)- Providing Service Delivery across all sites against pre-agreed SLA’s- Providing support on an individual basis to users at all levels of seniority - Setting and operation of integrated event spaces- Assisting with high-level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space- Leasing with relevant teams within an organization in order to resolve a major incident or any other issue that may arise- Coordinating Audio Visual aspects of video conference meeting on global estate within different time zones

Audio Visual Technician

• May 2017 - Feb 2018

Trainee AV technician and general assistant Main skills overview: • Complete Audio Visual solutions and technical support for conferences and events• Stage Sets• Lighting• Screens and Lecterns • IT Equipment • Data and Video Projection • Sound Systems • Discussion Systems • Translation Systems • Filming & Editing • Sound and Video Relay • Web casting Trainee AV technician and general assistant Main skills overview: • Complete Audio Visual solutions and technical support for conferences and events• Stage Sets• Lighting• Screens and Lecterns • IT Equipment • Data and Video Projection • Sound Systems • Discussion Systems • Translation Systems • Filming & Editing • Sound and Video Relay • Web casting