Experience

Brains Media Solutions Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Process Executive

  • Oct 2021 - Present

  • Making outbound calls for the content writing team and capturing the details from customers about property requests. • Updating CRM database of customer call status to provide up-to-date information to the client • Updating G-sheet database of customer call status to maintain the progress of work • Helping content writing team with required information about customer calls to build and publish the content on the website • Making outbound calls for the content writing team and capturing the details from customers about property requests. • Updating CRM database of customer call status to provide up-to-date information to the client • Updating G-sheet database of customer call status to maintain the progress of work • Helping content writing team with required information about customer calls to build and publish the content on the website



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate Analyst

  • Jul 2020 - Dec 2020

  • Processed US Loan Closing files of customers for closure • Validated files for correctness for final closure • Verified for accuracy of the information and corrected as per US federal tax laws • Processed US Loan Closing files of customers for closure • Validated files for correctness for final closure • Verified for accuracy of the information and corrected as per US federal tax laws



Eureka Outsourcing Solutions PrivateLimited.

• India
• Information Technology & Services
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2019 - Nov 2019

  • Managed outbound calls and ensured their SLA are in line with customer requirements • Deal with customers to determine requirements and resolve incidents • Handled customer billing and maintained current day service book • Taking customer feedback and analyzing and identifying service improvement areas • Managed outbound calls and ensured their SLA are in line with customer requirements • Deal with customers to determine requirements and resolve incidents • Handled customer billing and maintained current day service book • Taking customer feedback and analyzing and identifying service improvement areas