Security Systems Administrator

• Mar 2019 - Present

Helpdesk Support Specialist

• Oct 2017 - Present

Helpdesk Support Specialist

• Jun 2016 - Aug 2017

Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Inform management of recurring problems Stay current with system information, changes and updates Manage user access and permissions for windows file servers and Active Directory. Setup new Phones in Cisco Call manger. Setup and manage remote office VPN connections Show less

Helpdesk Technician

• Mar 2015 - Jun 2016

Desktop and Network Support Technician • Responsible for ALL things computer\network related at Richland-Bean Blossom Community School Corporation. • Assisted all students, teachers, and administrators with our technology management and integration services. • Managed 1800 Mobile devices such as iPads, Chromebooks, and laptops as well as all necessary WIFI and networking equipment needed across 8 buildings. • Daily tasks performed working in VMware for servers as well as web-filtering, VLAN management, Mobile Device Management, Inventory tracking, Planning and Implementation of projects, and Microsoft Management Console. Show less

IT Helpdesk Technician/Technician Support

• Feb 2006 - Mar 2015

• Maintained a computer network consisting of 1400 computers, resolving issues quickly through efficient troubleshooting skills. • Knowledge in networking and advanced cabling along with cable management to keep a clean and efficient working environment. • Managing network printers, VOIP/Conference phones and all computer related equipment with the use of static IP configurations. • Create and maintain cellular communications testing scripts. • Manage and maintain equipment database along with calibration and verification logs. • Also Worked extensively with Rhodes&Schwarz Software and RF Communications testers. Show less