Experience

Open Implants

• United States
• Medical Device
• 1 - 100 Employee

• Relationship Manager

  • Mar 2018 - Present

  At Open Implants, we design solutions to help simplify lab operations, reduce costs and increase reliability. Our mission is to bring thoughtfully designed and well manufactured implant components to the dental community. We are committed to advancing digital production with components that meets the needs of patients, and enable dentists and laboratories to produce esthetic, hygienic and cost effective restorations. Open Implants products have been designed by lab owner/technicians with over… At Open Implants, we design solutions to help simplify lab operations, reduce costs and increase reliability. Our mission is to bring thoughtfully designed and well manufactured implant components to the dental community. We are committed to advancing digital production with components that meets the needs of patients, and enable dentists and laboratories to produce esthetic, hygienic and cost effective restorations. Open Implants products have been designed by lab owner/technicians with over 50 years of combined experience.• Strategically propel revenue generation by identifying, qualifying and on-boarding new customers• Leverage communication and negotiation skills to foster new relationships• Manage and drive strategic partnership with clients Show more Show less



Custom Automated Prosthetics - Acquired by Henry Schein

• United States
• Medical Equipment Manufacturing

• Customer Success Manager and Technical Logistics/On-boarding

  • Dec 2015 - Mar 2018

  Custom Automated Prosthetics, transitions analog dental labs into high end digital dental labs through education, training and sales. CAP was recently purchased by a Fortune 200 company where I continued to help integrate CAP with Henry Schein and on-board customers to the CAP platform. •Integrate customers purchasing Capital Equipment to the CAP platform through a customized on-boarding cycle •Generate, receive and invoice vendor PO's•Partner and transition Dental Labs to… Custom Automated Prosthetics, transitions analog dental labs into high end digital dental labs through education, training and sales. CAP was recently purchased by a Fortune 200 company where I continued to help integrate CAP with Henry Schein and on-board customers to the CAP platform. •Integrate customers purchasing Capital Equipment to the CAP platform through a customized on-boarding cycle •Generate, receive and invoice vendor PO's•Partner and transition Dental Labs to digital CAD/CAM arena from analog platforms through education, live webinars, onsite training and consumable sales•Schedule equipment delivery and training; identify educational needs for lab to succeed •US distributor for CAD/CAM & Milling Equipment for Dental Labs•Provide free Zirconia marketing material to CAP clients with their logo and information•Develop, implement and execute methods for lead generation, customer retention, and obtaining new customers Show more Show less



Aspire Financial Services, LLC

• Billing Analyst

  • May 2015 - Dec 2015

  •Project Manage and implement new database tool for Fiduciaries and TPA’s/Advisors reducing hours spent processing payments for both the client and company•Conduct all monthly billing for 403b retirement plans in live database (90K + processed manually)•Single point of contact for all billing questions and requests for plan sponsors, financial advisors,TPAs and other financial partners•Conduct all monthly billing for 403b retirement plans in live database (90K + processed… •Project Manage and implement new database tool for Fiduciaries and TPA’s/Advisors reducing hours spent processing payments for both the client and company•Conduct all monthly billing for 403b retirement plans in live database (90K + processed manually)•Single point of contact for all billing questions and requests for plan sponsors, financial advisors,TPAs and other financial partners•Conduct all monthly billing for 403b retirement plans in live database (90K + processed manually)•Maintain accurate records and ensure all plan requests are completed within regulated timeAllotment•Expedite all “on demand” fees for TPA’s Show more Show less



Boyd Industries, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Lead Sales Administrator

  • May 2014 - May 2015

  •Develop and implement workflows and sales processes for ISO 13485 certification•Interview and train Sales Administration Staff and Sales Reps•Process all standard and custom orders for international medical manufacturing company specializing in Oral Surgery, Pediatric Dentistry and Orthodontics•Administrative Support for 15 internal and external sales reps covering all US and International territories•Assist in ISO 13485 processes improvement for ISO certification



Lead Orchard

• Advertising Services
• 1 - 100 Employee

• Appointment Setter/Human Resource Manager

  • Feb 2009 - May 2014

  •Full cycle recruit, train, hire and on-board Appointment Setter staff•Calculate and approve payroll and bonuses for Appointment Setters•Maintain confidential company files in three databases•Set appointment for commercial insurance sales, consistently exceeds goal by 40%•Successfully works independently from home office while meeting team objectives



Sprint

• Non-profit Organizations

• Provisioning Specialist

  • Jul 2006 - Jan 2009

  •Root Cause Analysis on all missed opportunities for 20+ provisioners•IT Troubleshoot escalations for line team across 22 divisions in all US markets•Coordinate expedites between cable partner and LEC with reduced SLA•Supervise inbox management for all west division provisioners•Input data to provide accurate 911 service for Sprint/TWC customers in call center environment•Expedite data entry acceptance for high risk confidential clients (Women’s Shelters)



Blockbuster Video

• General Manager

  • Aug 2004 - Jul 2006

  •Full cycle recruit, hire and train all employees for multi brand stores of 15+ employees•High volume corporate recruiting/training for new stores•Conduct all monthly and annual internal audits, investigations and inventories•Created, approved and maintained electronic database with all employee files•Code all payroll hours, benefits and FLMA •Lead multi store seminars for all benefits, compensation, and labor law changes•Achieved sales goal of 110% (year over… •Full cycle recruit, hire and train all employees for multi brand stores of 15+ employees•High volume corporate recruiting/training for new stores•Conduct all monthly and annual internal audits, investigations and inventories•Created, approved and maintained electronic database with all employee files•Code all payroll hours, benefits and FLMA •Lead multi store seminars for all benefits, compensation, and labor law changes•Achieved sales goal of 110% (year over year)•Increased loyalty programs from 18% to 32% in 6 months Show more Show less



Borders Books

• Retail
• 200 - 300 Employee

• General Manager/HR Manager/Office Manager

  • Oct 1996 - Sep 2004

  •High volume recruiting, hiring and training for both home location and new stores•Recruit, interview, review Assistant managers and approve reviews of subordinates•Process all accounts payable/receivable with QuickBooks•Train management on legal procedures (ADA, EEO, OSHA laws)•Prepare and execute budgets for all departments on a quarterly and annual basis•Reviewed all store policy and procedure with all employees on annual basis •Increased department sales by 16% and… •High volume recruiting, hiring and training for both home location and new stores•Recruit, interview, review Assistant managers and approve reviews of subordinates•Process all accounts payable/receivable with QuickBooks•Train management on legal procedures (ADA, EEO, OSHA laws)•Prepare and execute budgets for all departments on a quarterly and annual basis•Reviewed all store policy and procedure with all employees on annual basis •Increased department sales by 16% and store sales by 9% Show more Show less