Prud'homme Ronald

Chief, Technical Support at Sénat du Canada
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Gatineau, Quebec, Canada, CA
Languages
  • French Native or bilingual proficiency
  • English Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL (Ver. 2) & (Ver. 3 / 2011)
    Foundation, Practitioner SLM, Master IT Service Support
    Apr, 2002
    - Nov, 2024

Experience

  • Senate of Canada | Sénat du Canada
    • Canada
    • Legislative Offices
    • 400 - 500 Employee
    • Chief, Technical Support
      • Jun 2005 - Present

      Managed a team of technical support specialists responsible for providing a very high quality of IT Support services relying on the ITIL best practices framework in the realm IT Service Management. Also developed a 5 year strategic plan for the reorganization of the operations regarding the IT Service Desk. This plan encompassed new processes based on the ITIL framework, the procurement of a new Service Management Tool and the development of an electronic IT Service Catalogue which included service levels. Show less

Education

  • Carleton University
    Masters Certificate in Project Management / Sprott School of Business, Project Management
    2013 - 2014
  • Bosworth Solution Sellling
    Selling Strategies for IT Solutions
    1999 - 2000
  • Algonquin College of Applied Arts and Technology
    Computer Science in Programming, Computer Programming
    1991 - 1994

Community

You need to have a working account to view this content. Click here to join now