Medical Administrative Assistant

• Jul 2023 - Present

Client Retention Support

• May 2023 - Jul 2023

• Performed day-to-day follow-up activities, using all forms of communication to connect, engage and support clients • Identified and maintained a detailed list of all clients who are actively working with us or who have obtained jobs and/or education and need additional support to meet their goals • Identified effective follow-up tools by experimenting with emails, text messages, surveys and phone calls • Gathered and analyzed client behaviours and developed a successful follow-up strategy based on client feedback and program requirements. • Creatively fostered trust, rapport and cooperation with clients, helping to empower them, promoting our services, and obtaining answers to questions requested by funders • Worked closely with employment counsellors to assist current and former clients to keep the jobs they have found and/or to succeed in their training and education • Provided administrative and other support to employment counsellors as needed • Helped to identify clients' employment needs, booking them into appropriate programs • Referred clients to external community services as needed • Maintained accurate and up-to-date case notes, collected relevant documentation, and entered information into a database Show less

• Jul 2018 - Aug 2022

• Developed and wrote government-funded project proposals and effectively fund various projects • Facilitated focus groups with participants for funded research projects (gender-based violence - GBV, pandemic impacts on immigrants)• Organized large-scale events, workshops, and town-halls as part of on-going projects reflecting current social movements (minimum wage, women's empowerment, marginalization of immigrants, precarious work, etc.)• Created program reports for workshops and focus groups conducted with the clients, used during organization audits and records• Coordinated youth volunteer tasks and assignments Show less

• Jul 2015 - Jun 2018

• Assisted and interacted with immigrant clients regarding organization’s services• Inputed, filed and organized data regarding clients and services • Attended phone calls and assign appointments to clients• Prepared promotional materials in various media formats for presentational purposes• Supported workshop facilitators to engage clients in training exercises (Computer Literacy, Workplace English Practice, WHMIS Training)

• Aug 2014 - May 2016

• Developed workshop material and activities regarding gender-roles and identity, gender-based violence, intergenerational conflict, conflict resolution • Conducted workshops and activities with youth for the advancement of knowledge and dialogue in community• Produced several media projects to illustrate learnings from workshops• Organized large-scale events to showcase learning and promote dialogue amongst youth and parents

Mobile Laboratory Assistant

• Dec 2021 - Mar 2022

• Reviewed requisition form and labels were completed accurately by patients • Assessed reagents via indicators for optimal conditions prior to sample procurement • Guided patients through self-collection of buccal and bilateral-nasal samples for COVID testing • Instructed patients to effectively prepare and package biohazardous samples for transportation to the testing laboratory • Answered patient’s queries relevant to their PCR-test procedure and turnaround time for results • Ensured comfortable, efficient, and personalized customer service to patients assigned randomized COVID-19 PCR-test at the airport • Organized and maintained limited time allocated per patient to carry out all tasks set out by SOPs Show less

Research Project Coordinator - GBV amongst South Asian Women during the Pandemic

• Sep 2021 - Feb 2022

• Collaborated with coordinators from agencies nation-wide to develop research parameters • Brainstormed and composed research questions to produce participant demographic survey and focus group queries • Organized and facilitated focus group interviews with 35+ participants over 5 weeks period • Translated and transcribed focus group responses for data analysis • Coded and assigned keywords to focus group responses • Congregated primary literature with keywords relevant to GBV, South Asians, Canada, COVID-19 Pandemic • Carried out literature review and sourcing of relevant findings to correlate with research parameters Show less

Cashier Customer Service

• Apr 2017 - Aug 2017

• Greeted over 300 customers per shift and efficiently received orders using a till • Communicated with line cooks to have the orders made in a fast-paced environment • Tallied revenue at the end of shift with precise accuracy and reported to the head office • Carried out opening and closing protocols such as inventory, stocking and cleaning • Greeted over 300 customers per shift and efficiently received orders using a till • Communicated with line cooks to have the orders made in a fast-paced environment • Tallied revenue at the end of shift with precise accuracy and reported to the head office • Carried out opening and closing protocols such as inventory, stocking and cleaning