Experience

Bridge Home Health & Hospice

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Volunteer & Administrative Coordinator

  • Jan 2021 - Present

  * Coordinate and manage successful volunteer programs that increase active volunteers through positive engagement to ensure the required Medicare Percentage reaches or is above the 5% per month. Successfully achieved 5-9.50% Medicare Percentage for 10 months. * Vet, recruit, educate, evaluate, and mentor volunteers to ensure that their activities follow Medicare requirements and are a win-win for all recipients of this program. * Record volunteer's hourly services in a medical database system, as well as tracking volunteers in additional databases. * Constant communication and follow-up with patients and family members on volunteers' activities and schedule related to their loved one’s in-person visits. * Part of a 3-person team to answer incoming phones and ensured patients, family members, doctors, pharmacy representatives, facilities and nursing home staff members reached the correct staff member to answer their pertinent questions, report changes in patients’ health condition or resolve challenges. * Handle, track, and coordinate mailings for bereavement program that includes grief cards, and important, caring letters from chaplains up to one year after patient has passed. Also includes management of 2 administrative volunteers for this program. Show less



Marin Villages

• San Rafael, CA

• Volunteer & Administrative Coordinator

  • Jan 2019 - Jan 2021

  * Provided volunteer recruitment, training, management and communications, and input into database system to ensure volunteers were up-and-running to assist members. * Vetted and trained a total of 96 volunteers from Jan. 2020 through December 2020. This included during a pandemic that started in March 2020. * Managed the County of Marin CHORES grant by generating reports for invoices; prepared Intake forms for consideration in the program; communicated vital information to the county representatives as well as to applicants. * One of three staff members that answered incoming phone calls; entered detailed service requests into the web-based database; communicated unfulfilled requests to members and team. * Generated and disseminated reports to the executive director, board members, steering crew and other Marin Village leadership team. Analyzed reports to become more proactive in obtaining additional volunteers and completed requests for each of the six Villages. Show less



Castro Care Services

• Novato, CA

• Castro Care Services

  • Dec 2017 - Dec 2018

  * Handled care decisions with family, managed caregivers and overall care for clients. * Worked with family members to coordinate hospice visits and end of life care. * Coordinated and documented all care and communications of change of temperament and health between doctors, family members and caregivers. * Outstanding ability to solve problems that came up pertaining to clients’ health, questions or standards of care. * Handled care decisions with family, managed caregivers and overall care for clients. * Worked with family members to coordinate hospice visits and end of life care. * Coordinated and documented all care and communications of change of temperament and health between doctors, family members and caregivers. * Outstanding ability to solve problems that came up pertaining to clients’ health, questions or standards of care.



Deer Park Retirement Community, Novato, CA

• Novato, ca

• Community Development Director

  • Dec 2015 - Nov 2017

  * Successfully achieved and went well above occupancy goals. * Effective at building long-term relationships with elderly residents, prospects, adult children and professionals. * Created, planned and implemented onsite events that attracted new residents and educated the community. * Conducted outreach and presentations that promoted Deer Park with a goal to increase sales * Promoted community by conducting tours with professionals, seniors and family members designed to achieve 100% occupancy Show less



Giant Properties Inc.

• Novato, CA

• Part Time Office Manager

  • Jan 2010 - Dec 2015

  * Answered the office phone and handled all communications and follow-up to owners and tenants and company’s management teams. * Served as liaison between home owners (clients) and new tenants by providing professional communications and excellent customer service. * Provided leasing and sales services including open houses and marketing activities to present homes to potential residents. * Assisted the broker/owner of company with real estate transactions, MLS listings, writing and placing ads for residential homes for sale or lease and designed company website and wrote blogs. * Held a Real Estate Sales License through January 2016. Show less