Operations Manager

• Jun 2019 - Present

•Manage Operations budget and 3PL that supports our customers in the most cost effective and efficient manner •Manage distribution and shipping to maximize on-time delivery to customers; •Manage CS relations and improve customer service •Working closely with 3PL provider in all aspect of the day-to-day Operations •Strengthens operations and CS performance for the benefit of our customers and company such as delivery time, on time in full and transportation performance ( returns, claims).Enhancement of customer satisfaction using Six Sigma methodology. •Supervise outbound transportation, warehousing activities and operations with the goal of maximizing customers satisfaction •Training, coaching, development and leadership of customer service staff •Monitor CRM platform , ensure customer complaints and issues are solved in timely manner •Provide proactive communication, analysis, and problem solving to team members •Developing and implementing goals and performance standards •Develop and execute strategic and operational plans to ensure optimal service levels • Determine and track metrics, provide reports to the team, management and other departments Show less

Sales and Logistics Coordinator

• May 2018 - May 2019

Mondo America it is an international group, global leader in the sport, track and contract flooring.The company has been the official supplier of athletic tracks for the past 11 Olympic Games in the world. Within the 1 year experience at Mondo America I had different responsibilities such as: *Collaborate closely with Dealer Partners, sales force and Regional Sales managers in the creation and follow up of all Sales & marketing campaigns; *responsible to be the first point of contact for the territory for all sales related calls so that they can be qualified and forwarded as necessary; *Coordinate events & Trade Shows as necessary in cooperation with Marketing coordinators. *Attend contract business unit sales meetings when requested. * Responsible to send on time samples for approval against competitor’s products on qualified projects as well as price quotes. *Follow up and monitoring the import and export shipments. *Reviewing freight and brokers invoices to ensure proper charges and classification. *Prepare final costing and freight quotations. Validate of all import and export documentation to ensure proper declarations to customs (Canada and Usa); Daily carrier's bookings for incoming-outgoing shipments. Order entry, customer complains resolutions, CRM management. Show less

VP Sales & Marketing

• Jul 2014 - May 2018

Montpharma Inc is a Canadian based pharmaceutical wholesaler. We serve as "one stop" for all pharmaceutical needs of our customers, mainly hospitals and wholesalers with access to a large spectrum of manufacturers of brand and generic pharmaceutical products from Canada, USA and Europe. With four distribution centers-Montreal-Miami-London-Valencia ,our mission is to provide quality service, offer the most competitive pricing and prompt deliveries and operation services, without never sacrificing our unique personal approach in servicing our customers. Within the company, main responsibilities were: Manage the sales and customer service team to deliver profitable growth for company. Lead, train and motivates the customer service team by establishing and maintain a positive attitude, constructive communication and continued improvement. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives; Coordinate all the operations activities and distributions between 4 logistics parties ; Manage customer expectations and contribute to a high level of customer satisfaction,improve the KPI'S and scorecards. Participate in hospitals tender business. Ensure the activities under my responsibilities are in line with the company policies and procedures; Define sales processes that drive desired sales outcomes and identify improvements where and when required. Provide detailed and accurate sales forecasting. Compile information's and analyze data related to our customers portfolio; Monitor customers,market and competitor activity and provide feedback to company leadership team; Manage key customer relationships and participate in closing strategic opportunities. Developing new and existing customers and suppliers accounts. Travel international for pharmaceutical and medical expo’s and in-person meetings with customers and partners. Show less

Supply Chain /Executive Administrative Assistant

• Aug 2011 - Jul 2014

Manage a multitude of tasks contributing to the daily operations of Administrative and Purchasing department. • Manage the CEO’S and Vice president travel arrangements, business correspondence and agenda’s; • Acted as liaison and maintained communication among senior executives board members; • Sourcing suppliers and negotiating prices, getting the best buying terms and conditions possible; maintaining procurement documents and contracts as well as assisting with the preparation of all formal bids and price quotations; • Designed and implement excel reports and standardized forms for sales and supply chain departments. Show less

Sales and customer service coordinator

• Aug 2008 - Jul 2011

• Provide customer service and sales support , product research with all company vendors as well as order processing; • Preparing and present to customer the price offers, follow up by closing orders and sales; Assist the logistics team with export documents preparation and packing, follow ups for customer satisfaction;participate in marketing strategies and promotions. • Trained and supervised new and less experienced employees when required; • Maximised sales by negotiating prices and contract terms with other pharmaceuticals distributers and business partners. Show less

Administrative /Purchasing Coordinator

• Apr 2006 - May 2008

• Manage a multitude of tasks contributing to the daily operations of Administrative and Purchasing department; • Create price quotations for sales department ,packing lists and update inventory, stock levels; • Supplier management and maintenance when required; • Process customs and logistic documentation; • Acted as liaison and maintained communication among senior executives board members; • Sourcing suppliers and negotiating prices, getting the best buying terms and conditions possible; maintaining procurement documents and contracts as well as assisting with the preparation of all formal bids and quotations; Show less

Assistant Customer Service Manager

• Aug 2002 - Nov 2005