Experience

Neighborhood Health Plan of Rhode Island

• Insurance
• 300 - 400 Employee

• Member Service Rep (Contract)

  • Oct 2015 - Dec 2015

  Providence, Rhode Island Area Supported project team by entering data, working with inventory, and completing special projects Maintained the human resource information system and employee database Knowledge of legal requirements and government reporting regulations affecting HR functions Managed recruitment of staff by posting positions on Taleo Applicant Tracking System Reviewed resumes, and cover letters and conducting interviews Analyzed data for multiple health acts while supporting executive team with… Show more Supported project team by entering data, working with inventory, and completing special projects Maintained the human resource information system and employee database Knowledge of legal requirements and government reporting regulations affecting HR functions Managed recruitment of staff by posting positions on Taleo Applicant Tracking System Reviewed resumes, and cover letters and conducting interviews Analyzed data for multiple health acts while supporting executive team with special projects Planned and conducted new employee orientation and Identify and manage training and development needs for employees Show less



Health Source RI (Optum)

• Customer Engagement Specialist

  • Nov 2014 - Aug 2015

  Providence, Rhode Island Area Assist in helping customer's purchase and get health coverage Assist in helping customers learn their 1095-A tax form Help customer with technical support Resolve customer complaints via phone Greet customers warmly and ascertain problem or reason for calling. Deactivate and assist in doing password rest on accounts Use telephones to reach out to customers and verify account information. Placements of escalations and refunds Take payment information and other pertinent… Show more Assist in helping customer's purchase and get health coverage Assist in helping customers learn their 1095-A tax form Help customer with technical support Resolve customer complaints via phone Greet customers warmly and ascertain problem or reason for calling. Deactivate and assist in doing password rest on accounts Use telephones to reach out to customers and verify account information. Placements of escalations and refunds Take payment information and other pertinent information such as addresses and phone numbers. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Read from scripts. Handle changes in policies or renewals. Show less



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• Influence Coordinator/Administrative Assistant

  • Mar 2014 - Aug 2014

  United States Assist in influence activities, vendor management and events: Statehouse Day, Walk for Opportunity and graduation Handle administrative office duties including operating front desk, greeting and checking in visitors Manage information in SalesForce database while assisting Associate Director of Influence



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Technician

  • Jun 2013 - Oct 2013

  United States Answered inquiries by clarifying, researching, locating, and providing information Served customers by determining requirements, resolving problems and maintaining database Entered patient/order information in to RX Connect Pharmacy System and prepared prescription orders



Lifespan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Corporate Human Resources Intern

  • Jul 2012 - Jan 2013

  Supported new employees with completing new hire paper work Served as IT go to person for the SVP of Human Resource and Chief HR Officer Assisted in interviewing potential candidates Evaluated resume and cover letters for candidates for positions from Clerical to SR Director Made Reference calls Operated front desk Answer phones Assisted executive team with special projects Supported team in planning and managing recruitment and selection of staff Assisted in… Show more Supported new employees with completing new hire paper work Served as IT go to person for the SVP of Human Resource and Chief HR Officer Assisted in interviewing potential candidates Evaluated resume and cover letters for candidates for positions from Clerical to SR Director Made Reference calls Operated front desk Answer phones Assisted executive team with special projects Supported team in planning and managing recruitment and selection of staff Assisted in conducting new employee orientation Prepared and submitted Reports for Miriam Hospital Maintained inventory list of supplies needed to help company function Accurately processed data in excel for Diversity team Generated written documents Show less



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• Student/Intern

  • Mar 2012 - Jan 2013

  • Opening speaker at graduation • Selected for staff hiring committee • Served on event planning committee • Received leadership certificate • Completed one-year career development institute that provides six months of technical and professional training, a six-month corporate internship and college credit • Courses include Desktop Support, IT Helpdesk, Computer Networking, Business Writing, Professional Skills, Personal Finance, and Customer Service



North Burial Ground

• Secretary (Summer Job)

  • Jun 2010 - Aug 2010

  • Answered customer inquires • Operated office equipment such as printers, PCs, etc. • Managed office space • Maintained schedules and calendars for service director • Customer-service orientation



Nonviolence Institute

• United States
• Individual and Family Services
• 1 - 100 Employee

• Trainee (Summer Job)

  • Jun 2010 - Aug 2010

  • Responsible for relationship and team building • Learned conflict resolution skill • Received Perfect Attendance Award and City of Providence Citation