Experience

OneDios

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Support Executive

  • Apr 2023 - Present

  As a Senior Customer Support Executive, I am passionate about facilitating the success of my team. I strive to create a positive and collaborative work environment that supports the professional growth and development of each team member. I believe in leading by example, and I am committed to modeling the behaviors and values that I expect of my team.. I believe that strong teamwork is the key to achieving our collective goals, and I am dedicated to fostering a sense of unity, purpose, and accountability within my team.Some of my key Roles as a Senior Support Executive are:Setting clear goals and expectations: As a Senior Support Executive, I set clear goals and expectations for their team. This helps to ensure that everyone is on the same page and working towards the same objectives.Delegating tasks and responsibilities: As a Senior Support Executive, I delegate tasks and responsibilities to their team members. This helps to ensure that everyone is contributing to the team's success and that no one is overworked.Providing guidance and support: As a Senior Support Executive, I provide guidance and support to their team members. This helps to ensure that everyone is able to perform their tasks effectively and that they feel supported in their work.Motivating and inspiring the team: As a Senior Support Executive, I motivate and inspire the team to achieve their goals. This can be done by setting a positive example, providing regular feedback, and celebrating successes.Solving problems and resolving conflicts: As a Senior Support Executive, I be able to solve problems and resolve conflicts that arise within the team. This helps to ensure that the team remains productive and that morale is high.Communicating effectively: As a Senior Support Executive, I communicate effectively with their team members, as well as with other stakeholders. This helps to ensure that everyone is on the same page and that the team is able to achieve its goals. Show less

• Customer Support Executive

  • May 2022 - Mar 2023

  As a Customer support executive, my primary goal is to ensure that every customer has a positive and seamless experience with our company. I am a patient and empathetic problem solver, and I am skilled at working with individuals from a variety of backgrounds and with a wide range of needs. I pride myself on my ability to listen actively and communicate clearly, and I am always willing to go the extra mile to help my customers resolve their inquiries. My ultimate aim is to build trust, loyalty, and satisfaction with each and every interaction.Some of the qualities that Made me a good customer support executive:Communication skills: As a Customer support executive my communication was effective with customers, both verbally and in writing. I understood customer needs and concerns, and then explained complex information in a clear and concise way.Problem-solving skills: As a Customer support executive I was very frequent in troubleshooting problems and finding solutions that meet customer needs. I always thought critically and creatively, and was able to work independently and as part of a team.Empathy: As a Customer support executive I always empathize with customers and understand their concerns. This helped me to put Myself in the customer's shoes and see things from their perspective.Patience: As a Customer support executive I am patient and understanding. My patience gave me the ability to deal with difficult customers and handle difficult situations calmly and professionally. Show less



B.R. associates

• Tax advocate Assistant

  • Feb 2021 - Mar 2022

  As a tax advocate assistant, I helped individuals navigate the often-complex world of taxes. I am a detail-oriented and organized problem solver, with a passion for helping others. I understand that taxes can be a source of stress and confusion, and I am dedicated to providing clear and concise guidance to our clients. I am familiar with tax laws, regulations, and procedures and can leverage my expertise to help clients understand and comply with their tax obligations. I am an excellent communicator, and I always make sure to keep clients informed about their tax situation. My ultimate goal is to help clients achieve maximum tax benefits while minimizing their tax liability, and I am committed to doing everything in my power to achieve this objective. Show less