CRM Executive

• Sep 2021 - Present

Digital Marketing

• Mar 2021 - Sep 2021

Sales Assistant

• May 2014 - Sep 2021

I’ve worked at Waitrose and partners for 7+ years as a Sales Assistant. Over the 7 years, I have become a flexible individual who is cross-trained in all departments within Waitrose & Partners. I understand day to day operations in various departments, assisted in Stock checks, contributing in weekly store paperwork for departments as a part-timers, have trained new employees and assisted them within their day to day duties, supervised the team in manager absence, Handling and recording finance at the end of the day and been in meeting with other managers feeding back on the department.I have developed customer understanding and communication skill at the customer services desk as I had to ensure customers are satisfied with their purchases and handle customers complaints professionally and efficiently.I have gained time management skills to ensure all stock dates are checked & rotated by the end of my shift. I have been a supportive team member to my team and assist their day to day duties and complete it with them before due time.

Digital Marketing

• Jul 2020 - Aug 2020

Learning: Worked alongside the digital marketing manager to help assist in his responsibilities as a marketing assistant. Assistance: Helped the Digital Marketing Manager in turning off local Ads of courses provided and to be aware of possible upcoming courses available to the market in the future. PPC: Learning the ins and outs of Google Ads Social Media: Discovered Hootsuite software where most of the content is published on as well as Facebook Creative studio. They keep up with their platform by creating a weekly schedule to be published on Hootsuite and learnt about Facebook Creator Studio. Video editing: Worked with the video editor to ensure the videos produced for their website and social media sites is up to high standards also talked through YouTube analytics. Blogging: I created a blog for their website about the Stanford prison experiment and how it relates to their industry as well as using WordPress.

SA for Gradstock

• Nov 2019 - Nov 2019

As the Student Ambassador of the university, I received another opportunity to help manage the Gradstock annual event. This is one of Middlesex University's biggest events that take place yearly on campus. Big brands such as Amazon, Disney, Barclays etc set up their stalls to give opportunities to first-year students to grow within their career paths. My responsibility was to collect the attendance of all guests speakers, all company guest names and over 300 students' names that are attending at the front entrance. I have supported all companies in setting up their stalls, giving a tour around campus before the event starts and also providing them with all the information they need for the event. I was their point of contact if they needed some assistance.

SA for Unitemps Video

• Nov 2019 - Nov 2019

It was a short experience working with the Unitemps team of Middlesex University, Unitemps reached out to me to assist in producing Video Content for the University. It was a challenging task to memorize a huge script within half an hour and then speak in front of the camera. The content was based on Unitemps, where we can go for help, career information and potential opportunities Unitemps can provide. The purpose was to help students, parents and stakeholders to understand who and what Unitemps do.

Welcome Ambassador

• Sep 2019 - Oct 2019

As this is my second time being a Welcome Ambassador for the University, I had to opportunity to work closely with the Welcome Event manager. My key responsibilities were to support the Welcome Event manager behind the scene. Besides being behind-the-scene in the event, I have provided my support to all teams, reporting back on issues or potential blockers.During the procedure of Police checks when onboarding new students, I ensured that the checks process was running smoothly for all new students.To add, I have covered campus tours with large groups of 40 and supported the timetabling team of the University to help new students, lecturers and also all levels of graduates by providing timetables as they cannot access them during the time.

Welcome Ambassador

• Oct 2017 - Oct 2017

As a Welcome Ambassador at Middlesex University, I have the responsibility to ensure that the Welcome event runs smoothly before, during and after the event has finished.Ambassadors make sure that the potential students, parents, and University stakeholders are informed of all details of the event and the onboarding process. As I represent the University as an Ambassador, my role is to deliver clear communication and information to the right individuals and ensure that the process of onboarding new students is easy and with satisfaction.