Priyanka Sivakumar
Service Support Analyst at Talion- Claim this Profile
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Bio
Credentials
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Graduation of Foundation Programme
Universiti Teknologi PETRONASMar, 2018- Nov, 2024 -
Cambridge International Examinations
University of Cambridge Local Examinations SyndicateNov, 2015- Nov, 2024 -
Malaysian National Chemistry Quiz 2015
Institut Kimia MalaysiaJul, 2015- Nov, 2024 -
Star-NiE's national level contest Mag Inc 2011
Ministry of Education MalaysiaOct, 2011- Nov, 2024 -
Academic Curriculum of group R9
Jabatan Pelajaran Pulau PinangMar, 2007- Nov, 2024 -
Basic First-Aid Examination
ST. JOHN AMBULANS MALAYSIAJul, 2011- Nov, 2024
Experience
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Talion
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United Kingdom
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Computer and Network Security
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1 - 100 Employee
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Service Support Analyst
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Mar 2023 - Present
● Provide support and maintenance to our end users and their applications and equipment ● Be the initial point of contact for customers facing technical challenges ● Work with our engineering teams to deliver the efficient and effective operation of the technology platforms that underpin our services ● Work within ITIL aligned-processes –Incident, Request, Problem, and Change Management ● Undertake continuous service improvement reviews and feed these back to the Head of Support ● Ensuring that stakeholders are well-informed and understand the impact of current issues Skills: · SNOW · Microsoft Azure · Communication · Analytical Skills · Information Security · Remote Troubleshooting · IT Service Management · Active Directory · Remote User Support · Powershell · System Monitoring · Linux Server · Devo CyberSecurity Services - www.talion.net Show less
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Siemens Digital Industries Software
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United States
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Software Development
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700 & Above Employee
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Application Engineer Opcenter RD&L
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Jun 2022 - Feb 2023
• Handle problems and questions reported by our customers and partners (on our support portal or by phone). • Solving configuration and implementation problems for our end customers. • Communicate the solution in such a way that is understandable by the customer (sometimes not technical specialists). • In case I’m able to reproduce a reported problem in the standard product, I will have to document the scenario in which the problem occurs, and I will forward this information to the development team who will need to fix the reported problem. • Based on my experience as a result of solving problems, I will be invited to write knowledge base articles explaining the problem and the solution. These articles will be published on our support portal and will help other customers with a similar question and problem and will help us to decrease the number of incoming support cases. • Our support team follows the new trends in the world of application and product support, by providing additional services such as communities (where customer can post questions or share their knowledge), and with a focus on the end customer by helping them to use our products in the best way to guarantee a high return of their investment. • Become the support team an expert in a clearly defined technology (SQL*server, SQL*server Reporting services, .net, java, .. ). Show less
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Micron Technology
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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IT Engineer - System Manager
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Nov 2021 - May 2022
• Provide L2 support in incident, request, change and problem management related to database operations. • Provide L2 support covering 24/7 and participate in Major incidents. • Ensure SLA for incidents and service requests are met with high quality of work. • Ensure KPIs, such as breach case target, MTTR and escalation target is met. • Install and upgrade database systems, apply patches and implement changes when required. • Diagnose and troubleshoot database errors ensuring high availability of database systems. • Manage database access, backups and ensure compliance to database and security standards. • Monitor database performance proactively and perform analysis of cases to prevent recurring issues. • Identify initiatives to reduce incidents and improve team productivity and efficiency • Review and enhance database monitoring when required. • Develop processes and operation procedures/documentations related to database operations. • Create and manage database reports, visualizations, and dashboards related database operations. • Perform capacity planning and participate in Disaster Recovery drill. Skills: •Linux •Windows server • Storage Management •Unix • Database • Oracle •MySQL Show less
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Lumileds
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Semiconductor Manufacturing
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700 & Above Employee
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Vacation Trainee
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Jan 2020 - Sep 2020
A vacation trainee under CSP Business Unit Team. My main responsibilities were to integrate the initiatives into the production department data information system using Power BI Dashboard system to create Production ECOMCELL Dashboard. My achievement with this project has successfully completed the pilot line Production ECOMCELL dashboard and also proliferation to other Business Unit. I was also been assigned to help on AUSN solder paste withdrawal FIFO system and Assist the Engineering Team Lead on EMS. Apart from that, I have been asked to give suggestion on how to improve and eliminate the manual writing for the AUSN solder paste withdrawal FIFO system. Besides, I had attached the finalize touch time data in the TNR File and had been assigned to do weekly assignment production output dashboard. The extra projects that I have worked on: • MS Transformation Project: - finalize touch time by the engineers - collected the touch time (time to time) and - compile it into TNR (Tape and Reel) file • Paperless kaizen Project (cost saving) - Collaborated with the finance manager to know about the paper consumption cost per year. - Make Gantt charts for the project - Updated checklists. - Made calculations on the paper usage in the company. • Solder paste inventory system 4.0 - Had fixed and eliminate the manual writing for the AUSN solder paste withdrawal FIFO system using visual basic. - Had raised ticket to IT team on the LAN connection issue. • High Electrical Consumption P2 Ops Data Collection - Collected data and did slides for the cost saving - Presented the data to the CSP department manager. Show less
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Education
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2018 - 2021
Universiti Teknologi PETRONAS
Bachelor of Information Technology(Hons) -
2017 - 2018
Universiti Teknologi PETRONAS
Foundation degree, Information Technology
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