Experience

OceanMD (Formerly CognisantMD)

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Associate Sales Consultant

  • Jan 2022 - Present

• Jr. Practice Consultant

  • May 2021 - Jan 2022



AlayaCare

• Canada
• Software Development
• 400 - 500 Employee

• Support Specialist

  • Feb 2020 - May 2021

  • Provided level two support via phone, Zendesk and Jira to investigate, report, communicate and resolve client issues in a timely manner. • Responded to client inquiries via phone in a professional manner, while providing technical support, guidance on product usage and best practices. • Worked collaboratively with cross-functional teams including product, sales, engineering to identify and escalate product issues, bugs, and feature requests to improve the overall user experience. • Created and updated documentation regarding training material on the core processes of the Alayacare software (e.g mobile app, billing, patient portal). Show less



Lakeridge Health

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Informatician (Co-operative Education)

  • Jun 2019 - Sep 2019

  • Designed the order entry information process by shadowing healthcare professionals who interacted with any aspects of the CPOE and collaborated with the HCP to validate the correct process was captured. • Updated resource folders and hospital web content (The Wave) to reflect new information. • Created workflow diagrams to analyze the current state in preparation for the desired state of the new CIS. • Designed the order entry information process by shadowing healthcare professionals who interacted with any aspects of the CPOE and collaborated with the HCP to validate the correct process was captured. • Updated resource folders and hospital web content (The Wave) to reflect new information. • Created workflow diagrams to analyze the current state in preparation for the desired state of the new CIS.



Appletree Medical Group

• Medical Assistant

  • Apr 2017 - Apr 2019

  • Answered patient inquiries via phone, email, and in-person, providing information about the clinic's services while maintaining quality customer service skills in a high stress environment. • Proficient knowledge in the use of electronic medical records (EMR) software, increasing productivity through effectively optimizing the EMR to manage the patient’s chart. • Processed insurance claims and managed billing inquiries, ensuring accuracy and completeness of information while adhering to clinic policies. • Effectively triaged patients and prepared exam rooms to save the providers and patients’ time. Show less



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Board of Director ( Women and Trans Center)

  • Mar 2015 - Mar 2017

  • Coordinated events, meetings, and a conference with 245 guests in attendance. • Assisted in managing a budget of $60,000, creating monthly payrolls, financial reports, contracts, and events. • Established and implemented strategies in resolving inter-board conflict to ensure efficiency of operation. • Developed training, education, and communication materials as needed. • Coordinated events, meetings, and a conference with 245 guests in attendance. • Assisted in managing a budget of $60,000, creating monthly payrolls, financial reports, contracts, and events. • Established and implemented strategies in resolving inter-board conflict to ensure efficiency of operation. • Developed training, education, and communication materials as needed.