Experience

EbonFX

• Australia
• Financial Services
• 1 - 100 Employee

• Head of SCA Markets - FX

  • Aug 2022 - Present

  Melbourne, Victoria, Australia

• Senior FX Dealer

  • Aug 2014 - Present

  Melbourne, Australia - Process deals with major currencies - Maintain system pricing consistency and keep abreast of economic data and news from the market. - Establish, manage and develop relationships with existing and potential clients with regards to their payments and FX requirements. - Promote and cross-sell relevant business solutions including foreign exchange products. - Process deals in the appropriate platforms in a compliant way. - Identify hedging methods and sources that clients can… Show more - Process deals with major currencies - Maintain system pricing consistency and keep abreast of economic data and news from the market. - Establish, manage and develop relationships with existing and potential clients with regards to their payments and FX requirements. - Promote and cross-sell relevant business solutions including foreign exchange products. - Process deals in the appropriate platforms in a compliant way. - Identify hedging methods and sources that clients can use to implement foreign exchange strategies



Travelex Financial Services Ltd

• Operations and Systems Support Manager Australia

  • Feb 2010 - Mar 2013

  Melbourne Area, Australia • Managing and supporting every day service desk operations within the region for Travelex internal trading system via phone and internal applications • Redesigning and documenting current manual processes • Initiating and managing complex project deployment • Monitoring and reporting on critical KPI's • Develop and deliver detailed business cases where required • Implement Continuous Improvement Initiatives to drive customer service excellence • Controlling workflow… Show more • Managing and supporting every day service desk operations within the region for Travelex internal trading system via phone and internal applications • Redesigning and documenting current manual processes • Initiating and managing complex project deployment • Monitoring and reporting on critical KPI's • Develop and deliver detailed business cases where required • Implement Continuous Improvement Initiatives to drive customer service excellence • Controlling workflow, training staff and providing ongoing support • Analysing data to identify data cleansing needs • Providing timely reports • Stakeholder Management • Developing changes and processes adhering to industry regulations. • Present analysis & results to influence across all levels. • Dispute resolution and escalation issues. • Analyse system requirements, instigate productivity & efficiency improvements

• National Operations Manager - NZ

  • Sep 2008 - Jan 2010

  Auckland, New Zealand • Daily management of the customer service and operations team. • Setting up and managing NZ Vault facilities and security systems • Managing, controlling and supporting daily administration tasks and processing work flows. • Managing and exceeding both internal and external client satisfaction. • Accurately processing customer transactions and data entry into the relevant Travelex systems • Present analysis & results to influence across all levels including higher… Show more • Daily management of the customer service and operations team. • Setting up and managing NZ Vault facilities and security systems • Managing, controlling and supporting daily administration tasks and processing work flows. • Managing and exceeding both internal and external client satisfaction. • Accurately processing customer transactions and data entry into the relevant Travelex systems • Present analysis & results to influence across all levels including higher management. • Vault Security Management- alarm, cameras, access pass management • Coaching, developing and mentoring staff to improve performance and establish positive teamwork • Vendor Management • Stakeholder Management • Staff Management-staff hiring, performance reviews, staff issues management, staff development, cross training of staff, compliance training, holiday cover management and sick leave cover management • Process designing, documenting, implementing and measuring • Setting KPI's and SLA's • Stock Management and Asset Management • Relationship/expectations Management • Vault administration- BCP planning, audit risk assessment and implementing changes in response to past audit issues identified • Process designing, documenting, implementing and measuring. • Problem management- investigate issues, determine impact, steps to take, analyse issues, design process and implement change • Change Management- change impact analysis, planning and implementing change



ASB Bank Ltd

• Team Leader - Centralized Processing

  • Jan 2006 - Aug 2008

  Auckland, New Zealand • Supporting and servicing the retail banking network high volume transactions. • Coordination of staff resources via roster • Effectively managing team of up to 15-20 staff aligned to work volumes, standards and service level agreements. • Managing the performance and development of staff. • Managing the daily function of the work unit. • Data entry of customer transactions accurately into relevant banking systems. • Receiving and processing bank transactions i.e., cash… Show more • Supporting and servicing the retail banking network high volume transactions. • Coordination of staff resources via roster • Effectively managing team of up to 15-20 staff aligned to work volumes, standards and service level agreements. • Managing the performance and development of staff. • Managing the daily function of the work unit. • Data entry of customer transactions accurately into relevant banking systems. • Receiving and processing bank transactions i.e., cash, cheques, FX, drafts etc. • Maintain and improve service levels. • Coordinate the flow of work to ensure the needs of our customers (both external and internal) and clients are met. • Providing service to customers. • Handling transactional queries and resolution of processing errors. • Effective decision-making and analysis as impacts could be significant. • Identifying and sourcing relevant data and reporting it in a clear and precise format. • Maintaining up to date and accurate records. • Operating a flexible approach in a varied environment. • Operating effective self management to ensure that all tasks are completed within the required timeframes. • Reconciliation of branch accounts. Show less