Experience

NHS Leicester, Leicestershire and Rutland

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• UEC Administrator

  • Mar 2023 - Present

• EPRR - SPOC Administrator

  • Jan 2023 - Present



Croner

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Sales Consultant

  • Jul 2021 - Dec 2022

  Delivering sales opportunities by generating new leads, appointments and referrals through day to day new business activity. Actively making outbound calls to achieve scheduled sales opportunities with business owners and directors to promote the company’s services through effective questioning and critical thinking skills. Building outstanding relationships utilising strong communication skills with Business Development Managers to produce a plan to achieve quarterly sales targets. Delivered service requirements by accurately maintaining pipeline to increase diarised meetings to maximise sales opportunities, collaboratively working collectively to achieve KPI’s across the department and business. Recognised for an award for Q1 2022 Most Improved BSC at the quarterly sales conference achieving 14 deals generating a revenue of £136,677,32 after being in the business for 6 months. Highlighted as the top 5 BSCs for achieving 19 deals totalling a revenue of £168,833.16. Achieved KPIs on areas of booked and sat conversions and cancellation rate. Show less



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Payment Specialist- Sales

  • Jan 2019 - Nov 2020

  As a Payment Specialist, I aimed at driving sales by overseeing and optimising all potential customer contract, including inbound and outbound communication with Barclaycard Business Sales Centre. Through the utilisation of my expert-level persuasive skills, I effectively converted new business leads into merchants. Moreover, I leveraged robust negotiation techniques to generate maximum sales opportunities. Along with it, I established desired service standards and labels for all calls. By efficiently fulfilling productivity goals, I was able to meet service requirements. Due to my helpful nature, I assisted management team through performance of additional activities, including analysis, brainstorms, focus groups, etc. Some of my key contributions within this role include: • Acknowledged for highest client wins within the Business Payments newsletter, securing a double deal with a client worth £1M card turnover during October 2020. • Met and surpassed customer expectations by ensuring delivery of optimum levels of customer services by professionally and promptly addressing questions, developing rapport with customers, and successfully resolving enquiry. • Achieved KPIs on areas of sales conversion, call handling and quality, as well as customer feedback. Show less



Tecnoeu Ltd

• United Kingdom

• Media Coordinator/Photographer

  • Jan 2017 - Dec 2018

  Within this role, I composed and delivered media content for the business across various online platforms, including eBay shop and official website. Moreover, I produced suitable product images for eBay shop and official website through utilisation of photography skills. One of my achievement within this role include: • Achieved 100% positive feedback profile ratings on eBay shop within 12 months due to fast delivery and leveraging robust photography skills for capturing picture of products. Show less



Carphone Warehouse

• Computer and Network Security
• 1 - 100 Employee

• Customer Consultant/Key Holder

  • Apr 2016 - Dec 2018

  I delivered effective training to the team on Samsung handsets and answering of relevant queries by serving as official Samsung elite representative. Along with it, I rendered valuable customer services by addressing queries regarding manufacture faults with mobile phones and updating existing and new customers on latest mobile phone. I was able to process deliveries of handsets and accessories, transactions, insurance claims and repairs by leveraging CPW personal computer systems. Furthermore, I arranged promotional displays for latest offers and updated POS and pricing tiles. A few of key contributions within this role include: • Successfully achieved highest NPS scores due to consistent positive customer feedback resulting in awarding of incentives for team and store. • Expanded clientele base via phone and within store through utilisation of excellent communication skills, warmly greeting customers, and development of rapport. Show less



Wallis Fashion

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Assistant

  • Feb 2013 - Feb 2016

  As a Sales Assistant, I drove sales operations by reviewing emails as well as opening account and gift cards to fulfil KPI targets. To ensure smooth operations, I oversaw stock replenishment and processed deliveries. Moreover, I performed numerous day-to-day operations by tagging checks, organising promotional displays, and greeting customers. Along with it, I led concession stores in Debenhams and BHS in Birmingham and Leicester. One of my major accomplishment within this role was: • Delivered robust customer services while opening account store cards as well as maintaining store cleanliness throughout the day. Show less



ITV Broadcasting

• United Kingdom
• Media Production
• 1 - 100 Employee

• Producer/Camera Operative

  • Feb 2015 - Feb 2015

  Work experience carried out for a couple of days with ITV Central in Birmingham. Produced a script for a news bulletin aired on the 6.30pm ITV Central News. Communicated with local authorities, companies and individuals to obtain permission to film on their premises and to mention the companies name within the news bulletin. Interacted with the public to film their shared views and opinions based on the topic of the news bulletin. Worked alongside ITV Business Journalist Mark Gough to film camera shots and sources for interviews to include in the news bulletin. Edited the news bulletin within the strict deadlines ready to broadcast on the 6pm ITV news bulletin. Show less