Experience

Professional Logistics Network Inc. (Prolog)

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Manager Membership Development

  • Dec 2022 - Present



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Operations Executive

  • May 2019 - Nov 2022

  • Preparation of MIS Report on daily basis. • Managing customer requirement for trailer placement for Export and Import. • Managing ICD Clearance for Import and Export. • Resolving queries and complaints (Telephone, E-mails) from Client. • Incident management (Vehicle breakdown, Local Disturbance, Accidents, In-transit delay Local festival.) • Tracking of the trailers for all the movement. • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits. • Developed effective business strategies to capitalize on emerging market trends. • For any deduction related quires, I take all the update from client and provide the same to Finance Team for Credit note. • Preparation of Detention Report for all the customers. • Discussing with the clients to expand business with their new lanes, branches, destination etc. • Retention and business expansion of existing clients. • Explore the new opportunity of existing client. • Analysis the deduction and prepare & share the report with Operation Team for improvement areas. • Submitting vendors bills to release on-time payment. • Managing the CSPR i.e. Customer service performance report. • Critical shipment and transition management. • Collecting Client Feedback for management for improvement. • Handling Transport Management System. • Managing all the Transport Related MIS and Detention File. • Managing all EXIM related report • Following up for AR and AP • Providing end-to-end solutions to customer related to Imports, exports, logistics, custom clearance etc. Show less



Adecco India Pvt Ltd

• India
• Staffing and Recruiting
• 100 - 200 Employee

• OPERATION EXECUTIVE

  • Nov 2017 - May 2019

  • Preparation of Daily DSR Report required by Client in Customize format. • Maintaining the Cleared shipment Storage Location. • Preparation of Detention Report of the shipment cleared maintaining the Detention Payment Sheet with the received Invoices. • For any deduction related quires, I take all the update from client and provide the same to Finance Team for Credit note. • Maintaining the delivery of all the cleared shipment at factory before Detention Period is over. So that there is no need of Detention Payment. • Maintaining the track of all the shipment delivered at Factory are Empty Returned on time. • Circulating all the required cleared shipment document to their Finance team in a required Format. • Preparation of DPD letter for the required shipping line to file the upcoming shipments in DPD process only. • Resolving queries and complaints (Telephone, E-mails) from Client. • Submitting MIRO documents on time in the required format. • Incident management (Vehicle breakdown, Local Disturbance, Accidents, In-transit delay Local festival.) • Collaborated on operational support tasks to achieve common goal Show less



RIVIGO

• India
• Truck Transportation
• 700 & Above Employee

• OPERATION ASSOCIATE

  • Nov 2016 - Nov 2017

  • Daily MIS & Business Report required by Customer in customizing format sharing. • Maintaining the Delivery services level for all incoming shipments from various hub's and branches. • Rich experience in ensuring delivery of high-quality services to support customer's business needs & achieving continued high CSAT from all operational users for services in Logistics Industry. • Managing the CSPR i.e. Customer service performance report. • Critical shipment and transition management. • Bills submission to all customer • Outstanding file disturbance to all Customer. • Collecting Client Feedback for management for improvement. • Retention and business expansion of existing clients. • Explore the new opportunity of existing client. • Analysis the deduction and prepare & share the report with Operation Team for improvement areas. • For any deduction related quires, I take all the update from client and provide the same to Finance Team for Credit note. • Discussing with the clients to expand business with their new lanes, branches, destination etc. • Follow up for payment realization. • Collection follow up for all other greater than 40 days. • Reconciliation of Client account statement v/s our outstanding statement as required. • Submitting E-POD to clients on time. • Out for Delivery Report. • Monitored progress of variety of projects to resolve issues that arose. • Maintained and prioritized to-do-list and followed up to complete tasks on-time. • Advised regarding delays and special circumstances. Show less