Experience

epay, a Euronet Worldwide Company

• United States
• Financial Services
• 700 & Above Employee

• Chief Manager-Partnership & Alliances

  • May 2022 - Present



Edenred India

• India
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager-Client Services

  • Apr 2019 - May 2022

  1. Evaluate program performance and investigate opportunities in order to recommend promotions and strategies that drive program and member engagement (e.g- ROI, new member acquisition and activation goals, increased frequency, etc.) 2. Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs 3. Serve as Subject Matter Expert (both internal and external) for all aspects of assigned programs 4. Managing a catalog mix of physical and… Show more 1. Evaluate program performance and investigate opportunities in order to recommend promotions and strategies that drive program and member engagement (e.g- ROI, new member acquisition and activation goals, increased frequency, etc.) 2. Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs 3. Serve as Subject Matter Expert (both internal and external) for all aspects of assigned programs 4. Managing a catalog mix of physical and digital vouchers for clients 5. Doing business sales and partnerships for Gift vouchers and gift cards business Show less 1. Evaluate program performance and investigate opportunities in order to recommend promotions and strategies that drive program and member engagement (e.g- ROI, new member acquisition and activation goals, increased frequency, etc.) 2. Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs 3. Serve as Subject Matter Expert (both internal and external) for all aspects of assigned programs 4. Managing a catalog mix of physical and… Show more 1. Evaluate program performance and investigate opportunities in order to recommend promotions and strategies that drive program and member engagement (e.g- ROI, new member acquisition and activation goals, increased frequency, etc.) 2. Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs 3. Serve as Subject Matter Expert (both internal and external) for all aspects of assigned programs 4. Managing a catalog mix of physical and digital vouchers for clients 5. Doing business sales and partnerships for Gift vouchers and gift cards business Show less



Grass Roots

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Client Services Account Manager

  • Apr 2017 - Apr 2019

  • Designing and implementing channel loyalty, customer loyalty and employee engagement programs for all the key clients. • Performance tracking and analysis for all the programs. • Effectively planning and executing new digital campaigns and strategies for all the key clients. • Provide regular insights to clients detailing performance, campaign optimizations and new opportunities. • Manage all commercial aspects of client’s engagement including negotiations, orders and… Show more • Designing and implementing channel loyalty, customer loyalty and employee engagement programs for all the key clients. • Performance tracking and analysis for all the programs. • Effectively planning and executing new digital campaigns and strategies for all the key clients. • Provide regular insights to clients detailing performance, campaign optimizations and new opportunities. • Manage all commercial aspects of client’s engagement including negotiations, orders and renewals. • Formulating and developing yearly business and growth strategies to ensure attainment of revenue goals and profitability through key clients. • Handling various loyalty projects simultaneously with timely delivery. Show less • Designing and implementing channel loyalty, customer loyalty and employee engagement programs for all the key clients. • Performance tracking and analysis for all the programs. • Effectively planning and executing new digital campaigns and strategies for all the key clients. • Provide regular insights to clients detailing performance, campaign optimizations and new opportunities. • Manage all commercial aspects of client’s engagement including negotiations, orders and… Show more • Designing and implementing channel loyalty, customer loyalty and employee engagement programs for all the key clients. • Performance tracking and analysis for all the programs. • Effectively planning and executing new digital campaigns and strategies for all the key clients. • Provide regular insights to clients detailing performance, campaign optimizations and new opportunities. • Manage all commercial aspects of client’s engagement including negotiations, orders and renewals. • Formulating and developing yearly business and growth strategies to ensure attainment of revenue goals and profitability through key clients. • Handling various loyalty projects simultaneously with timely delivery. Show less



brownpaperbag.in

• Mumbai Area, India

• Marketing/Client Servicing Manager

  • Feb 2015 - Dec 2017

  • Create, manage, track and reconcile all local event and program budgets. • To assist a team of project staff effectively for project delivery. • Control project cost and perform time management. • Ensure all activities follow the working processes of other teams / vendors. • Responsible of the client management for continuous business relationship for repeat businesses. • Liaise and coordinate externally with contractors, suppliers and other service providers, as well as… Show more • Create, manage, track and reconcile all local event and program budgets. • To assist a team of project staff effectively for project delivery. • Control project cost and perform time management. • Ensure all activities follow the working processes of other teams / vendors. • Responsible of the client management for continuous business relationship for repeat businesses. • Liaise and coordinate externally with contractors, suppliers and other service providers, as well as internally with back office operations team to ensure smooth execution of projects. • Track and manage billing/invoicing of monthly event expenses. • Providing clients with timely updates and status. • Review and preparation of invoices. • Managing the existing Loyalty Card helpdesk team and all operational functions of the scheme including budget management, customer services queries. • Defining, implementing and managing all marketing communications with Card members via email and phone calls. Show less • Create, manage, track and reconcile all local event and program budgets. • To assist a team of project staff effectively for project delivery. • Control project cost and perform time management. • Ensure all activities follow the working processes of other teams / vendors. • Responsible of the client management for continuous business relationship for repeat businesses. • Liaise and coordinate externally with contractors, suppliers and other service providers, as well as… Show more • Create, manage, track and reconcile all local event and program budgets. • To assist a team of project staff effectively for project delivery. • Control project cost and perform time management. • Ensure all activities follow the working processes of other teams / vendors. • Responsible of the client management for continuous business relationship for repeat businesses. • Liaise and coordinate externally with contractors, suppliers and other service providers, as well as internally with back office operations team to ensure smooth execution of projects. • Track and manage billing/invoicing of monthly event expenses. • Providing clients with timely updates and status. • Review and preparation of invoices. • Managing the existing Loyalty Card helpdesk team and all operational functions of the scheme including budget management, customer services queries. • Defining, implementing and managing all marketing communications with Card members via email and phone calls. Show less



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Manager Investment Banking

  • Sep 2012 - Sep 2014

  • Ensuring the smooth running of basic banking transactions. • Looking after the short term and long term funding requirements of business clients and individual customers. • Advising clients on mortgages and raising loans. • Building relationships with high net worth individuals • Providing advice on investments, mutual funds, insurance products • Marketing new financial products or services. • Opening new bank accounts for individuals and also companies • Advising clients… Show more • Ensuring the smooth running of basic banking transactions. • Looking after the short term and long term funding requirements of business clients and individual customers. • Advising clients on mortgages and raising loans. • Building relationships with high net worth individuals • Providing advice on investments, mutual funds, insurance products • Marketing new financial products or services. • Opening new bank accounts for individuals and also companies • Advising clients regarding investment strategies for equities, fixed income, foreign exchange as well as hedging strategies and alternative asset management classes • Maintaining client database, working closely with team to relationship-manage customers and maximize referrals and sales opportunities. Show less • Ensuring the smooth running of basic banking transactions. • Looking after the short term and long term funding requirements of business clients and individual customers. • Advising clients on mortgages and raising loans. • Building relationships with high net worth individuals • Providing advice on investments, mutual funds, insurance products • Marketing new financial products or services. • Opening new bank accounts for individuals and also companies • Advising clients… Show more • Ensuring the smooth running of basic banking transactions. • Looking after the short term and long term funding requirements of business clients and individual customers. • Advising clients on mortgages and raising loans. • Building relationships with high net worth individuals • Providing advice on investments, mutual funds, insurance products • Marketing new financial products or services. • Opening new bank accounts for individuals and also companies • Advising clients regarding investment strategies for equities, fixed income, foreign exchange as well as hedging strategies and alternative asset management classes • Maintaining client database, working closely with team to relationship-manage customers and maximize referrals and sales opportunities. Show less



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Corporate Relationship Manager

  • Jun 2009 - Jun 2010

  • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors. • Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers. • Maintain high professional standards and strive to provide quality services and competitive pricing to clients • Cultivate good rapport with corporate clients and ensure, the bank… Show more • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors. • Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers. • Maintain high professional standards and strive to provide quality services and competitive pricing to clients • Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their Investment and banking. • Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs. • Establish quality profit earning customer relationship within the target market. • Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers. • Mentoring junior members of the team. Show less • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors. • Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers. • Maintain high professional standards and strive to provide quality services and competitive pricing to clients • Cultivate good rapport with corporate clients and ensure, the bank… Show more • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors. • Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers. • Maintain high professional standards and strive to provide quality services and competitive pricing to clients • Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their Investment and banking. • Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs. • Establish quality profit earning customer relationship within the target market. • Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers. • Mentoring junior members of the team. Show less