Experience

BoardRoom Group

• Singapore
• Financial Services
• 200 - 300 Employee

• Bank Reconciliation Officer

  • Oct 2022 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Sep 2021 - Oct 2022



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Online Personal Shopper

  • Oct 2020 - Dec 2021



Kathmandu

• New Zealand
• Retail
• 700 & Above Employee

• Sales Advisor

  • Mar 2021 - Nov 2021



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Guest Services Officer

  • Oct 2019 - Jun 2020

  • Handled and processed an average of 70 guests and other client requests a day• Attended to customer queries and addressed customer queries/complaints regarding hotel amenities in person and via phone• Build customer confidence and connection by actively listening to their concerns and giving appropriate feedback • Balanced the needs and demands of multiple customers simultaneously especially during rush hour• Coordinating with the management and prioritizing the urgent guests request first• Engaged in regular guest related trainings to improve my customer service skills• Engaged in timely stock take, reordering and updating the inventory for smooth business operation



TeamQuest Pvt. Ltd.

• Nepal
• Entertainment Providers
• 1 - 100 Employee

• Digital Marketing Executive

  • Jun 2018 - Jun 2019

  • Identified ways to promote and advertise the company as well as loyalty app• Revived the loyalty app by improving various features as per the customer feedback• Increased the number of users of the loyalty app by almost 90,000 customers in a year• Created and managed events for customers to provide information on the loyalty app and its benefits• Researched on ways to improve and increase social media coverage for both the company and the loyalty app• Created new and engaging content to boost the social media pages and increase the number of users from just 200 users to almost 2000 users in 6 months’ time• In charge of creating monthly and yearly reports for the digital marketing department• Engaged in seminars in relation to social media marketing, search engine optimization (SEO) and key word analysis