Experience

RBS

• Russian Federation
• Information Services
• 300 - 400 Employee

• Process Associate

  • Jan 2013 - Present

  • Monitoring and reviewing of loans and overdraft limits given to the customers and ensuring its time to time repayments to avoid credit risk exposure. • Indexing of customers’ application in various queues. • Resolving queries related to process from clients. • Assisting team members’ for process queries. • Responsible for quality checking of the process. • Ensuring correct letter drafted to the customer to avoid errors and delay and achieve customer delight. • Attending client call for improvisation and up gradation and to avoid gaps. • Initiating various other tasks related to process. • Coordinating managers and team leaders in providing various data requirements. Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Poccess Associate

  • Jan 2013 - Present

• Process Associate or Analyst

  • 2013 - 2014