Priyanka Gurav

Program Manager at JioBusiness
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Credentials

  • Budgeting and Scheduling Projects
    University of California, Irvine Division of Continuing Education
    Oct, 2019
    - Nov, 2024
  • Fundamentals of Visualization with Tableau
    University of California, Davis
    Oct, 2019
    - Nov, 2024
  • Initiating and Planning Projects
    University of California, Irvine Division of Continuing Education
    Oct, 2019
    - Nov, 2024

Experience

  • JioBusiness
    • India
    • Telecommunications
    • 1 - 100 Employee
    • Program Manager
      • Feb 2023 - Present

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Program Facilitator
      • Nov 2020 - Jan 2023

  • IPE Decode Resolvency International
    • India
    • Business Consulting and Services
    • 1 - 100 Employee
    • Operational Turnaround Associate
      • Jan 2020 - Nov 2020

  • Course5i
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Summer Intern
      • May 2019 - Jun 2019

      Project: Subway – Streamlining the Process for Voice of Customer(VoC) Analytics Key highlights: • Worked with organization stakeholders to recognize the business requirements • Studied the VoC process followed and identified gaps which helped in designing an SOP document • Analyzed employee competency skillset on 4 levels using Power BI • Performed market research to understand the current industry practices followed • Suggested automation scripts to eliminate manual intervention in maintaining NLP accuracy Show less

  • Good Samaritan Mission
    • Mumbai Area, India
    • NGO Intern
      • Apr 2019 - Apr 2019

      Activities: • Teaching under-privileged children of grades 1 to 7 • Creating awareness about cleanliness and hygiene Activities: • Teaching under-privileged children of grades 1 to 7 • Creating awareness about cleanliness and hygiene

  • Jio
    • India
    • Telecommunications
    • 700 & Above Employee
    • DevOps Engineer - Jio Private Cloud
      • Aug 2017 - Jul 2018

      • Managed client sessions to ensure smooth functioning of their applications• Implemented Logging, Monitoring and Alerting using Stacklight - Grafana, Prometheus and Kibana• Developed Shell scripts for automating operations for various environments on cloud infrastructure• Performed VM migration with minimal downtime during maintainence window• Managed error handling in VMs - Coordination with the vendor and the client to speed up the operations

    • Assistant Manager - Service Validation
      • Sep 2016 - Aug 2017

      • Lead a team of 10+ colleagues for managing end-to-end testing of an application - pre-launch as weel as post-launch• Co-ordinated between the testing team and development team for efficient functioning of the business process• Maintained a Root Cause Analysis report for setting up corrective actions• Presented weekly report insights to key stakeholders for decision making process

Education

  • SIES College of Management Studies - India
    Master of Business Administration - MBA, Operations
    2018 - 2020
  • Ramrao Adik Institute of Technology
    Bachelor of Engineering - BE, Engineering
    2012 - 2016

Community

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