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Experience

    • United Kingdom
    • Software Development
    • 200 - 300 Employee
    • Customer Support Engineer
      • Jul 2022 - Present

      Pune, Maharashtra, India

    • India
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • May 2022 - Jul 2022

      Pune, Maharashtra, India

    • India
    • Advertising Services
    • 100 - 200 Employee
    • Customer Success Manager
      • Jan 2020 - Mar 2022

      Pune, Maharashtra, India - Team Lead for Client Onboarding & Experience - End-to-end Customer Success & Retention - Built and led a team of Business Development Execs. of 11-15 members - Collate customer reviews and feedback - Resource and timeline management

    • Senior Business Development Manager
      • Sep 2017 - Dec 2019

      Pune, Maharashtra, India - Mentored and managed a team of 4-8 members - Customer Experience & Support - Process Development & Implementation - Video Production Operations & Support

    • Business Development Executive
      • Sep 2015 - Aug 2017

      Pune, Maharashtra - Client Onboarding & Account Management - Invoicing & Payments - Video Delivery & Post Delivery Support

Education

  • Janardan Rai Nagar Rajasthan Vidyapeeth University
    Bachelor of Business Administration - BBA
    2016 - 2019
  • Symbiosis Institute of Computer Studies and Research, Pune
    Bachelor of Business Administration - BBA, Information Technology
    2011 - 2014

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