Experience

OnBlick Inc

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2023 - Present

• Senior Customer Success Specialist

  • Sep 2020 - Present



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Dec 2018 - Apr 2020

  Diagnose and troubleshoot technical issues including account setup and network configuration,toubleshooting software issues and provide steps to resolve the problems over calls and emails,working on account modifications such as adding account owners, placing orders for new Bigpond mailbox, escalate tickets if service interruption found,helping in fixing landline and Internet issues in collaboration with Internal teams,performing billing and credit related issues,FCR analysis,part of pilot process for ARISE which is a full fledge operating process for most of the Telstra process,outlook and vpn related issues,support for laptop,desktop and printer, Show less



Knoah Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Analyst

  • Mar 2018 - Dec 2018

  Performing audit and evaluate calls on various forms, conducting callibration sessions with operations,generating daily,weekly and monthly quality reports,share process improvement ideas, analyze the trends and patterns and share insights. Performing audit and evaluate calls on various forms, conducting callibration sessions with operations,generating daily,weekly and monthly quality reports,share process improvement ideas, analyze the trends and patterns and share insights.



Conneqt Business Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Representative

  • Aug 2016 - Nov 2017

  • Interact with a wide range of customers and escalate re occurring issues,analytical and process-oriented approach,initiating call calibration and RCA with the Senior Management, troubleshooting. • Interact with a wide range of customers and escalate re occurring issues,analytical and process-oriented approach,initiating call calibration and RCA with the Senior Management, troubleshooting.