Experience

FlightNetwork.com

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • Oct 2010 - Present

  Making airline reservations on APOLLO and planning new itinerary for passengers. Dealing with customer service complaints n informing them regarding their reservations. Booking Hotels and Cars. Selling Travel Insurance to the customers. Reissuing tickets and checking Fare rules. Working on Net fares. Speaking to airline agents regarding PNR and fares. Making airline reservations on APOLLO and planning new itinerary for passengers. Dealing with customer service complaints n informing them regarding their reservations. Booking Hotels and Cars. Selling Travel Insurance to the customers. Reissuing tickets and checking Fare rules. Working on Net fares. Speaking to airline agents regarding PNR and fares.



TCS - E-serve

• Goregaon, Mumbai.

• Senior Customer Service Associate

  • Feb 2010 - Oct 2010

  Data Migration (Migration of files from one server to another). Resolving Customer query with regards to Data Migration Website. Maintaining and sending report to higher management and direct clients. Floor walking and assisting agents with Migration issues. Maintaining agent attendance and Daily call tracker data. Reporting the Weekly status to the direct clients. Acting Supervisor in the absence of the Manager. Attended Client Meetings and Conference Calls. Maintained Agent's call reports and data migration reports. Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Associte - Ticketing (Process Trainer)

  • Dec 2006 - Jan 2010

  Issuing ETKT and PAPER TKT on SABRE CRS system.  Making airline reservations and planning new itinerary for passengers.  Dealing with customer service complaints & informing them regarding their reservations.  Floor walking and assisting agents with reservation issues.  Speaking to airline agents and passengers regarding PNR and fares.  Processing Reissue, Split Pay n Refunds.  Cloning and Dividing PNR  Handling AIRPORT TICKETING OFFICE (ATO)  Processing refund for TOTAL TRIP RESERVATION.  Worked on schedule change reservations.  Giving PROACTIVE REACCOMODATION Training to new agents on floor.  Process Trainer.  Provided quality feedback to the trainees. Show less



AIR INDIA RESERVATIONS

• Customer Service Associate

  • Jun 2006 - Dec 2006

  Worked on ARTICA CRS system. Making airline reservations. Dealing with customer service complaints n informing them regarding their reservations. Worked on schedule change reservations. Reading Fare rules. Worked on ARTICA CRS system. Making airline reservations. Dealing with customer service complaints n informing them regarding their reservations. Worked on schedule change reservations. Reading Fare rules.