Experience

Madbee Mobility Solutions Pvt Ltd

• India
• Telecommunications
• 1 - 100 Employee

• Product Champion

  • Feb 2019 - Present



Listen.ai

• Chennai, Tamil Nadu, India

• Founder

  • Feb 2018 - Jan 2019

  Compiling the methodologies available in the market to measure and enhance customer experience. Work alongside retail brands to consult them on various strategies on customer success. Deployment of AI tools at the point of capture of feedback. Deployment of Analytic tools and provide a comprehensive dashboard to the top management on the real sentiment of their customers, towards their brand. Compiling the methodologies available in the market to measure and enhance customer experience. Work alongside retail brands to consult them on various strategies on customer success. Deployment of AI tools at the point of capture of feedback. Deployment of Analytic tools and provide a comprehensive dashboard to the top management on the real sentiment of their customers, towards their brand.



Reliance Retail

• Retail
• 700 & Above Employee

• Customer Care Professional

  • May 2016 - Jan 2018

  Develop strategies to enhance customer experience at all their retail outlets. Work along with market research companies to measure the customer experience at point of sale. Ghost market visits to understand real-time experience of customers. Developing tools and implementation of tools to measure customer feedback. Develop strategies to enhance customer experience at all their retail outlets. Work along with market research companies to measure the customer experience at point of sale. Ghost market visits to understand real-time experience of customers. Developing tools and implementation of tools to measure customer feedback.



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Executive

  • Jan 2014 - Apr 2016

  Measuring the customer satisfaction at the retail outlets. Take actions in co-ordination with store managers to enhance customer experience. Measuring the customer satisfaction at the retail outlets. Take actions in co-ordination with store managers to enhance customer experience.