Credit Investigator I

• Jul 2020 - Present

Customer Service

• Feb 2018 - Jul 2020

Hostess and Server

• Oct 2017 - Jan 2018

Hostess and Server

• Jan 2017 - Oct 2017

Stage Management

• Mar 2002 - 2016

Senior Fleet Manager In-House at GE Capital Fleet Services

• Sep 2002 - Oct 2010

Effectively managed leasing, insurance, sales, claims, risk, and claims management, vehicle registration, contract negotiations, marketing, and fleet transfers. Monitored fleet utilizations of North American markets. Informed insurance carrier of vehicle accidents and administered certificates of insurance. Reduced expenses by conducting root cause analysis on damages and repairs.

Branch Manager

• May 1998 - Aug 2002

Advanced to increasingly responsible positions from Branch Trainee to Branch Manager in the shortest amount of time and culminating in management role with oversight for a full-fledged branch office. Managed the day to day operations of a branch from sales and marketing to extensive customer service. Directed 12 employees and managed P&L, sales, inventory, merchandising and cost controls. * Increased operating profit by 30% as a result of effectively lowering breakeven point and increasing sales and improved cycling of vehicles.* Grew fleet deployment size by 25% through effective sales, marketing plan and new business growth and increased market share.* Consistently maintained a 12-month customer service score of 95% against a corporate average of 77%.* Maintained 98% employee retention.* Awarded Sales Person of the Month (over 19 times) and Sales Person of the Year for three consecutive years.* Received “Net Operating Profit Excellence Branch” award for three consecutive years. Show less

Loss Prevention Manager

• Jun 1997 - Apr 1998

* Responsible for Loss Prevention efforts of 32 Rental Branch offices ranging in volume of $300,000 to$1.9 Million* Created to process to improve claims filing and management, Accounts Receivables and Accounts Payables.* Built relationships with Senior Management and Branch Managers in order to create Loss Prevention awareness in the branches.

Sales and Operations Management Intern

• Jan 1995 - Jun 1997

* Increased the customer base by 150% and increased revenue by 25% within the five state region * Responsible for marketing and advertising to increase awareness of the products and the company * Managed the day to day operations of the business to make sure the products are delivered on a timely manner to customer locations. * Increased the customer base by 150% and increased revenue by 25% within the five state region * Responsible for marketing and advertising to increase awareness of the products and the company * Managed the day to day operations of the business to make sure the products are delivered on a timely manner to customer locations.

Stage & Costume Manager

• 1995 - 1995