Experience

Journee

• Germany
• Software Development
• 1 - 100 Employee

• Employee Experience and Workplace Manager

  • Aug 2022 - Present



DR SMILE

• Germany
• Medical Equipment Manufacturing
• 300 - 400 Employee

• International Presales Team Lead

  • Jul 2021 - Jul 2021



The Instant Group

• United Kingdom
• Real Estate
• 300 - 400 Employee

• Operations Coordinator

  • Jan 2021 - Mar 2021

  - Assist managing the day to day management and administration of the space - Raising purchase orders and quotations- Managing budgets and Raising purchase orders and quotations. - Undertaking regular quality checks/audits- Responsible for database management and reporting- Work with the Account Manager to meet all internal and customer requirements, laws and regulations- Management of customer relations with the on-site customer- Identification, development, and implementation of opportunities for service delivery optimization and innovation- Ensure compliance with workflows to achieve maximum efficiency- Proactive management of necessary maintenance work



Expatrio

• Germany
• Financial Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Aug 2018 - Dec 2020

  Expatrio provides Fin- & InsurTech solutions enabling people from all around the world to relocate to Germany.- Overseeing team members, resolving customer questions or complaints- Developing programs and procedures to enhance productivity and performance- Improve efficiency and performance by identifying opportunities to enhance internal processes- Managing escalations and diplomacy to ensure that the customer is satisfied- Customer Service training plan and implementation- Creating culture within the team and company - Digital design projects flyers, brochures and adhoc projects



Colliers

• Canada
• Real Estate
• 700 & Above Employee

• Workplace Concierge - Bank of Melbourne

  • Mar 2017 - Jun 2018

  - Providing support to 300+ staff needs for Bank of Melbourne’s head office team- Engaging with the bank's VIP clients, providing an exceptional 5 star VIP service- Exceptional attention to detail and a high standard of presentation at the Workplace Concierge Desk- Reinforce workplace behaviours as an agile work ambassador- Manage unique break out spaces and meeting points- Troubleshoot basic audio visual and IT concerns - Providing support to 300+ staff needs for Bank of Melbourne’s head office team- Engaging with the bank's VIP clients, providing an exceptional 5 star VIP service- Exceptional attention to detail and a high standard of presentation at the Workplace Concierge Desk- Reinforce workplace behaviours as an agile work ambassador- Manage unique break out spaces and meeting points- Troubleshoot basic audio visual and IT concerns



Bangarra Family Office

• Australia
• Investment Management
• 1 - 100 Employee

• Receptionist & Administration Assistant

  • Feb 2016 - Mar 2017

  Reception responsibilities - answering phones, emails, assisting accounts with payments and banking (MYOB) as well as daily office management tasks. PA responsibilities - Booking flights, accommodation and transfers for CEO. Digital Design - Creating layouts and formatting for documents, working on websites and social media management. (Includes a range of subsidiaries within the group) Assisting with Bennelong Foundation and volunteering in the internal staff support group. Managing a 5 star Beach Rental Property in Agnes Water, Queensland. Dealing with online enquiries, phone calls, management of the property with the caretakers on site and social media management.



Quest Apartment Hotels

• Australia
• Hospitality
• 300 - 400 Employee

• Front Desk Receptionist

  • Mar 2013 - Feb 2016

  Managing Quest on Dorcas & Quest South MelbourneGuest Services - Checking in/out guests, responding to phone and email enquiries within a timeframe, assisting guests with questions or complaints, dealing with complaints respectively and assessing the needs and of guests to provide an exceptional experience.Tasks - Intermediate with RMS, reaching monthly targets, managing online inventory and following up payments for accounts.Additional - Managing contracts for car parking leases and experience in night manager after hours role.



DMB Consultants

• Telephone Interviewer

  • Oct 2011 - Mar 2013



bwired - Web Development Services

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Office All Rounder

  • Mar 2010 - Oct 2011

  Training users in the CMS, assistant to Marketing team and Finance team - invoicing and MYOB, general reception duties, answering phones and responding to emails. Training users in the CMS, assistant to Marketing team and Finance team - invoicing and MYOB, general reception duties, answering phones and responding to emails.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Jul 2010 - Jul 2011