Experience

Pathways School Gurgaon

• India
• Primary and Secondary Education
• 100 - 200 Employee

• Manager - PR and Events

  • Dec 2019 - Present

  Role of a Brand Ambassador of the school A strong liaison between the school, parents and internal stakeholdersRegular engagement with parents - status of happiness quotient Organising of initiatives such as coffee mornings/ guest speaker sessions to enhance parent partnershipsSupport to sales and admission teams Maintain a helpline for all parent enquiries and concerns and have them resolved by the respective heads/ departments at the earliest. Student Withdrawals - Potential withdrawals - early detection, surveillance, warning signals. Management of Website and Apps - school specific information to be updated including awards/ certifications, calendar updates, food menus, on the go events at the 3 programmes - PYP/MYP and DPSocial Media - handling and management of social media handles including facebook, Instagram. Coordinating and creating content to be published on social media. Custodian of Alumni Relations - Alumni Events, Prodigy stories etc.Event liaisoning including promotional videos, photoshoots etc



Focus Technologies

• Managing Partner

  • Feb 2000 - Dec 2011

  Finance and Overall Administration of the company.Established revenue streams in Smart classrooms, Educational Software for Math and English, Interactive Educational solutions for primary schools.Established a market for software based English speaking Communication labs across North India acquiring over a 65% market share. Agents for leading MNC brands such as Philips, Weplay, Clarity Developed and Established strong market penetration in the Northern Indian Markets. Set up strong Implementation and after sales support for the above brands.Executed large scale Goverment related projects.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Strong leader of customer support staff.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.Maintained up-to-date knowledge of product and service changes.Developed new business opportunities by effectively communicating product lines to leading international corporations.Developed and implemented value –added strategies for our new range of Activity based Learning Kits to increase profitability.Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Networked and interacted with local, national and international associations to optimize industry connections Created alternative business plans to improve customer relationships. Efficient and successful branding of new line of products.



Young india films

• Customer relations and administration

  • 1996 - 1999

  Managed daily administrative duties and office coordination Assigned tasks to associates, tracked progress with regular updates to partners Conducted training programs for employees Handled walk-in client, preparing sales proposals and follow ups on sales. Built relationships with established clients to ensure recurring revenue Managed daily administrative duties and office coordination Assigned tasks to associates, tracked progress with regular updates to partners Conducted training programs for employees Handled walk-in client, preparing sales proposals and follow ups on sales. Built relationships with established clients to ensure recurring revenue