Experience

Safaltek Software Pvt Ltd

• Information Technology & Services
• 1 - 100 Employee

• Team Lead

  • Jan 2022 - Present

  Overall 8+ years of experience in Application Support, Maritime Application Support, Production Server Support, Incident Management, Implementation and Documentation Control. Able to effectively manage client support, Application Servers and provide them a wonderful service and Support. My strengths include strong process knowledge, customer oriented work style and ability to deliver work consistently under pressure, problem solving attitude and excellent communication & presentation skills. I have displayed a strong willingness to learn and upgrade professionally, while at work. Experienced in liaising with multiple stakeholders including customers to deliver on project related activities like status updates, delivery risks and deployment strategies. Conducting Periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls.Works effectively with cross-functional teams in ensuring operational and service excellence.Providing telephone and online support to customers experiencing technical issues.Monitored technical team calls to ensure maintenance of technical skills and good customer service. Show less

• Sr. Technical Support Engineer at Safaltek Software Pvt. Ltd.

  • Mar 2019 - Aug 2022



Mataflex Technologies (P) Ltd

• System Administrator

  • May 2009 - Mar 2019

  Install and Configuration/Administration of Windows 2003 Server act as Domain controller. Custom configuration and administration network environment Install and configure DNS active directory service (ADS) maintaining Mcafee server. Implement LAN configuring. Maintaining and Configuring Wireless Networks. Install and Maintain DHCP server with in the domain. Replacement of Hardware for server and desktops. Monitor bad user logins and unauthorized users. Performed routine activities like user creation, permission granting activities within domain. Managed network on Windows 2003 server including windows directory services, trust relationship, analysis and optimization of networks. Print server and modem configurations. Configure Mail accounts on Outlook 2003/2007. Hardware trouble shootings. Assigning user rights, Maintain Multi Users and security with file permission. Establish Printer Sharing, Configuring Network Printer. Handling Windows OS Installation viz., Formatting, software configuration of DHCP, DNS server configuration. Installing, maintaining & troubleshooting network devices (e.g. Switches, Hubs, Modems, etc.,) Installing, Configuring Network and troubleshooting of Network (LAN) related problems. Diagnosed and remedied various hardware, software, and network problems. Keeping the software up-to-date - Applying patches when needed and recommended Creating users and groups, managing user accounts and passwords - User training and answering user questions Configuring and adding devices to the existing system -Performance tuning activities included allocation and monitoring of disk space using Disk Quota System - Adding, modifying and removing swap space, Maintenance of NTFS File System by running file system checks and removal of unwanted files Installing and updating antivirus on regular basis Installation and Configuration of Linksys VoIP adapters SPA-2102 on Broadband connection for calling Show less



Sysnet Global Technologies Pvt Ltd

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Project at Reserve Bank of India

  • Nov 2003 - Apr 2009

  Sysnet an ISO 9001:2000certified company is one of the leading system and hardware solution provider company of India having service locations in over 150 cities covering almost the whole length and breadth of the country it has more than 380 dedicated engineers and more than 450 staff on its rolls. As a Total IT solution provider, Sysnet aims to be a leading global corporation providing a comprehensive range of quality solutions, services and products to customers.Distinction of managing various Projects for LAN/WAN implementation at:Client : Reserve Bank of IndiaHighlights : Installation & Configuration of:Cisco 4003 and Cisco 8540 SwitchesBank leased lines interface.Windows 2000 Server as Domain Controller, Exchange Server 2000, ISA Server 2000.E-Mail ID Creation, Mailbox Size Limitation,Implement/Manage Windows Server Update Service Server (WSUS) to execute various critical security patches on Windows Clients by creating/modifying group policies. Show less

• Project at Sysnet

  • Aug 2004 - Mar 2009

  Maintenance of Servers (OS and Hardware Support)Implementation, maintenance of various Acer G300, G540 series Server. Configuration of RAID Volumes & installing Ultra SCSI.SAS Daughter Card, ZCR Cards.Installation of Compaq Proliant 1600 Servers, Acer G Series Servers ,DLT Tape Drives for Backup Installation of SCO open server (5.07) on HP/ IBM/ Compaq servers.

• Project at Sysnet

  • Aug 2004 - Mar 2009

  Maintenance of Servers, Network InfrastructureMaintaining the network infrastructure, installation, migration and configuration of network clients workstations, manage local and domain wide groups.Various leased lines and associated modemsDesigning the backup strategy for the sites and ensuring scheduled/unscheduled backups as per backup plan and restoration.Configuration and implementation of ADS, DNS, DHCP. IIS, Print and File Server.



Eiko Infosys Pvt. Ltd

• System Engineer

  • Jan 2001 - Oct 2003

  Company is involved in developing Application Software's for Public/Corporate and Govt.Sector (Oriental Bank of Commerce) and has Annual Maintenance Contract of Network Devices, server Systems, Desktop Systems, Various Printers Company is involved in developing Application Software's for Public/Corporate and Govt.Sector (Oriental Bank of Commerce) and has Annual Maintenance Contract of Network Devices, server Systems, Desktop Systems, Various Printers