Experience

IRIS Multispeciality Hospital

• India
• Hospitals
• 1 - 100 Employee

• AGM Operations

  • Nov 2022 - Present

  • Responsible to manage all Facility Management of H&K, F&B, Maintenance, Fire Safety, Emergency, Security, Floor ops, vendor management. • Heading the department of IT & Material management system. • Responsible to provide best quality service to internal & External customers & increasing the CSAT score of patient experience. • Responsible to manage skilled, unskilled & outsourced staff's in H&K, Security & F/B services. • Daily patient round to improve the… Show more • Responsible to manage all Facility Management of H&K, F&B, Maintenance, Fire Safety, Emergency, Security, Floor ops, vendor management. • Heading the department of IT & Material management system. • Responsible to provide best quality service to internal & External customers & increasing the CSAT score of patient experience. • Responsible to manage skilled, unskilled & outsourced staff's in H&K, Security & F/B services. • Daily patient round to improve the services & increase customer satisfaction. • Responsible to provide the training to departmental staffs. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Preparing the departmental SOP’s • Responsible to manage the Operation Theater process flow including operations policy, staff management, material management, provide the comfort zone to surgeon & vendor management • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received. • Looking after the Operations part of Admission, Discharge ,Floor coordination, OT, Emergency operations, Ambulance service, & Dialysis operation. • Responsible for increasing the OT revenue with cases. • Responsible to supervise the discharge process for smooth & faster. • Ensure to all department (Operations) runs as per quality standard. • Internal marketing by liaison with the consultants. • Responsible for presenting weekly Operational dashboard to Higher official. • Vendor management with Statragy planning P&L control. Show less • Responsible to manage all Facility Management of H&K, F&B, Maintenance, Fire Safety, Emergency, Security, Floor ops, vendor management. • Heading the department of IT & Material management system. • Responsible to provide best quality service to internal & External customers & increasing the CSAT score of patient experience. • Responsible to manage skilled, unskilled & outsourced staff's in H&K, Security & F/B services. • Daily patient round to improve the… Show more • Responsible to manage all Facility Management of H&K, F&B, Maintenance, Fire Safety, Emergency, Security, Floor ops, vendor management. • Heading the department of IT & Material management system. • Responsible to provide best quality service to internal & External customers & increasing the CSAT score of patient experience. • Responsible to manage skilled, unskilled & outsourced staff's in H&K, Security & F/B services. • Daily patient round to improve the services & increase customer satisfaction. • Responsible to provide the training to departmental staffs. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Preparing the departmental SOP’s • Responsible to manage the Operation Theater process flow including operations policy, staff management, material management, provide the comfort zone to surgeon & vendor management • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received. • Looking after the Operations part of Admission, Discharge ,Floor coordination, OT, Emergency operations, Ambulance service, & Dialysis operation. • Responsible for increasing the OT revenue with cases. • Responsible to supervise the discharge process for smooth & faster. • Ensure to all department (Operations) runs as per quality standard. • Internal marketing by liaison with the consultants. • Responsible for presenting weekly Operational dashboard to Higher official. • Vendor management with Statragy planning P&L control. Show less



Narayan Memorial Hospital

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Billing Head

  • Oct 2022 - Dec 2022

  • Approximately 25 peoples are managed to on daily basis, • Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all… Show more • Approximately 25 peoples are managed to on daily basis, • Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Preparing SOP for billing policy. • Responsible for prepare all surgical & non surgical packages, new services rates & implementation. • Responsible for supervise all corporate/TPA bill has to be dispatched within time frame. • Responsible for incorporation of TPA & Corporate tariff in system. • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received. • Ensure to department runs as per quality standard. • Ensuring that inventory control is maintain properly • Authorization to show discretionary discount. • Responsible for audit the OT /cathlab charges are posted as per tariff. • Responsible to send daily Operational status report to Higher official. • Worked with Credit Control team to support the due collection. • Accustomed working with the various online govt health portal like WBHS, Swasthya Sathi, ESI Show less • Approximately 25 peoples are managed to on daily basis, • Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all… Show more • Approximately 25 peoples are managed to on daily basis, • Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Establish and implement departmental policies, goals, objectives, and procedures. • Creating, managing and analyzing performance data and other information. • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Preparing SOP for billing policy. • Responsible for prepare all surgical & non surgical packages, new services rates & implementation. • Responsible for supervise all corporate/TPA bill has to be dispatched within time frame. • Responsible for incorporation of TPA & Corporate tariff in system. • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received. • Ensure to department runs as per quality standard. • Ensuring that inventory control is maintain properly • Authorization to show discretionary discount. • Responsible for audit the OT /cathlab charges are posted as per tariff. • Responsible to send daily Operational status report to Higher official. • Worked with Credit Control team to support the due collection. • Accustomed working with the various online govt health portal like WBHS, Swasthya Sathi, ESI Show less



Fetomat Foundation

• India
• Hospitals and Health Care
• 1 - 100 Employee

• General Manager Operations

  • Jul 2022 - Sep 2022



Medica Superspecialty Hospital, Kolkata

• India
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager Billing & Operations

  • May 2021 - Jun 2022



AMRI-Hospitals, Dhakuria, Kolkata

• Research
• 200 - 300 Employee

• Senior Manager Operation

  • Jul 2004 - May 2021

  • Managing a team of approximately 30 employees in a busy work environment. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Looking after the billing part of Admission, Discharge , Floor co ordination, OT, Cathlab, Emergency operation, Insurance desk, Corporate desk & as well as corporate billing… Show more • Managing a team of approximately 30 employees in a busy work environment. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Looking after the billing part of Admission, Discharge , Floor co ordination, OT, Cathlab, Emergency operation, Insurance desk, Corporate desk & as well as corporate billing also. • Manage and increase the effectiveness and efficiency of Support Services (HR, IT, Housekeeping, Mantainace,F &B and Finance), through improvements to each function. • Establish and implement departmental policies, goals, objectives, • Ensuring compliance to all Environmental Health & Safety goals & objectives. • Preparing SOP for patient service department. • Problem Solving in day to day Operation in Admission, Discharge, Insurance desk, OT, Cathlab, Floor and Emergency Department, Corporate desk & International patient desk. • Responsible for prepare all surgical & non surgical packages, new services rates & implementation. • Responsible to supervise in house conversion & prepare the revenue report. • Responsible for supervise financial estimate (Counseling) given to the patient relatives / party by the executives. • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received. • To submit reports to the management on daily and monthly basis. • Ensure to all department(Operations) runs as per quality standard. • Internal marketing with the doctors. • Responsible to send daily Operational status report to Higher official. • Responsible to placed proper signage’s in whole hospital with coordination of various vendors. • As a Billing head responsible to maintain the Billing policy, Discount policy, bill cancellation & refund policy.

• Senior Manager Operations

  • Jul 2004 - Apr 2021



Genius Consultants Limited

• India
• Staffing and Recruiting
• 700 & Above Employee

• Service Coordinator

  • Jan 2004 - Jul 2004



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Sr Sales Execuative

  • Jul 2002 - Oct 2003