Customer Service Engineer

• Mar 2017 - Present

customer support engineer / Engineer master data

• May 2012 - Mar 2017

Specialities: Good knowledge of SAP (SD MODULE). Management and development of the customer service, Planning & Ops data team. Creating processes and procedures for the CS, Data & planning teams. Preparing sale forecast and inter-company region-wise sales performance analysis Good experience in handling export customers through tele and video conferencing Receipt of customer inquiries for parts and products Costing and pricing of products Agreeing transfer pricing and service level agreements with internal customers Selection, pricing and preparation of quotations and proposals where necessary working with the Engineering departments. Reviewing POs and ensuring clean order entry in the business system involving contract review procedure Liaise with Engineering, Manufacturing, Dispatch and Finance departments to ensure safe and timely delivery of products at customer sites; and statutory requirements are complied to Measuring, meeting individual & departmental Key Performance Indicators (KPI’s) on day-to-day basis. Project execution start from scratch. Analysis & generating reports on day-to-day basis to measure & meet departmental targets. Establishing good relationship with the customer, handling complaints and giving timely feedback and progress reporting to the customers. Dispatch Plans to meet the Delivery Performance Targets, generating updated reports for the same periodically MASTER DATA ACTIVITY: Creating and delivering high quality master data solutions that are medium to high complexity. Analysis and development/modification of new applications, interfaces, and reports. Create technical specifications, when required assist support in resolution of production defects. Coordinating complex technical design and development activities across different systems and teams. Ensures BOM is designed to specifications, provides feedback to developers when appropriate Show less

Process Engineer

• Sep 2011 - Jan 2012

Manufacturing Engineering Intern

• Jul 2010 - Jun 2011

Dedicated and resourceful professional with excellent knowledge and in-depth exposure of one year in creating, documentation, developing, and implementing procedures required to assemble, test, process, and manufacture the products of the company. Adept at analyzing manufacturing processes for ensuring flawless operations. Good knowledge in Lean Line Design & tools. Accountable for creating, documentation, developing, and implementing procedures required to assemble, test, process, and manufacture the products of the company. Undertake analysis of manufacturing process flows continually for the enhancements of quality, cost reduction, and throughput. Planning and coordinating various procedures concerning in an organization, delivering quality engineering production solutions in learned response to development, hardware, manufacturing, and operational needs. Preparation of VSM, VSD, work instruction chart, monitoring monthly PDCA and also contribute in the design of layout WRT lean line and super market. Show less