Training Manager F&B H&S and Compliance

• Jan 2023 - Present

L & D Specialist-F & B/Retail

• Nov 2016 - Jan 2023

Cluster L & D Manager

• Nov 2012 - Jun 2016

•Business Strategic Support: Initiated and integrated the best learning solutions to support the brand promise, values as well as the business objectives. Designed and implemented training & development activities to enhance and support business growth. Have also taken part and involved in Guest Satisfaction Survey Improvement, in collaboration with the GM and operational leadership. •Professional & Skills Development: Liaised and coordinated with operational leadership to identify associate training & development needs and ensured quality standard and best practices in training schedules and procedures are all in place and practice. •Performance Management: Extended support to the process of performance management (setting performance objectives, feedback and performance review, etc.) ensuring these processes are effectively and objectively completed by operational leadership. •Career & Individual Development Plan: Coordinated and assisted the operational leadership to complete an Individual Career Development Plan (IDP) for all associates as well as to follow up and monitor the progress of development activities against the plan. •Leading Change: Taken lead in change by being role-model for all associates and to ensure that all skills & knowledge trained will be implemented in workplace via follow up plan and monitoring activities or post-assessment after training sessions. •Training Administration: Planned and managed the training & development budget effectively. Maintained the update and tracking of training records for every associate of the hotel. Consolidated and summarized all the training information for the GM and operational leadership’s review. Show less

Learning & Development/ Training Manager

• Feb 2006 - Oct 2012

Strategic Experience •Facilitated the set up of the training department at Rambagh Palace, Taj Palace, Dubai and Taj Exotica Resort & Spa which includes processes, policies and infrastructure, budgets. Developed & integrated Learning & Development activities within the framework of the hotels / SBU strategic objectives. • Developed L&D plans in conjunction with the strategic objectives of the unit and the Taj Group • Planned for and allocated financial resources for training plans for the unit. • Partnered in the Management Committee meetings to create L&D plans for the unit. Managerial Experience • Extended support to departments / functions in developing cutting edge functional excellence and in developing leadership capabilities • Acted as a change catalyst in the cultural and organizational transformation • Provided key inputs of L&D aspects for all activities and plans of the unit. • Reinforced learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience-based learning. • Inducted, coached and mentored new Joinees Operational Experience • Interacted with the departmental / unit functional heads on a daily basis in areas of people development, providing appropriate support to operational departments • Partnered in interventions for organizational & leadership development, including conducting training programs • Monitored and conducted L&D reviews with each department, and reviewed the same with unit Management Committee • Reviewed training effectiveness in the unit, and reviewed the same with unit Management committee • Partnered in Corporate initiatives as required from time to time • Participated & assisted in the unit career development process along with the General Manager, the department heads and the Unit HR Manager • Prepared Annual Training plans and calendars for the unit, responding to departmental needs Show less

Lecturer in F&B Service and Management

• Apr 2005 - Feb 2006

Butler Service/Room Service/Coffee Shop Manager

• Sep 2004 - Apr 2005

GSM- OET Batch

• 2000 - 2002