Experience

RISE REALTY

• India
• Real Estate
• 1 - 100 Employee

• Head Of Business Development & Channel Sales

  • Dec 2021 - Present



WellGrowAgro

• India
• Agriculture, Construction, Mining Machinery Manufacturing

• Founder

  • Dec 2014 - Present



INDIRA TECHNICAL INSTITUTE

• Nashik, Maharashtra, India

• Business Development Specialist

  • May 2015 - Jul 2017



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Authorized Service Center Owner

  • Jun 2011 - Mar 2014

  Ensuring the efficient and effective operation of the Service Center, Elaboration and implementation of strategies for the development of the Service Center, Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing… Show more Ensuring the efficient and effective operation of the Service Center, Elaboration and implementation of strategies for the development of the Service Center, Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and Sales Representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

• Customer Service Specialist

  • Apr 2009 - Jun 2011

  To interact with a customer and immediately get the context of their problem. To address customer issues and resolve them in a timely and efficient manner. Take ownership of customer issues. Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Master the use of a helpdesk software