Licensed Real Estate Agent

• Apr 2020 - Present

General Manager

• Feb 2018 - Sep 2019

- Manage the overall operation and administration of the association by implementing established policies and directives and ensuring that the day-to-day operations, functions and activities of the building are carried out smoothly and efficiently.- Hire, train, supervise and motivate a team of on-site personnel, which includes management staff, front desk associates, and maintenance and security personnel. Ensure that the team is providing consistent exceptional service, delegate responsibilities and create custom training regimens for each member based on strengths and talents. - Prepare a proposed annual budget and monitor revenue, spending and reserve contributions by analyzing financial reports, providing advice to the Board and supervising expenditures to conform to budget guidelines while establishing budget controls and priorities and maximizing the effectiveness of the day-to-day operations.- Proactively make team, operations and improvements through short and long term planning, development of updated or new procedures and management of proper execution and delivery of results. Keep open communication with team members, the company and clients to identify areas of improvement and collaborate on creative solutions.- Supervise maintenance projects and capital improvement projects starting from the bidding process, giving the Board recommendations, scheduling and overseeing the completion of projects. Oversee the maintenance team in the completion of scheduled preventative maintenance projects and resident maintenance requests.- Meet and communicate with the Board, residents, team members and vendors regarding concerns, questions and requests for service. Quickly respond to and/or resolve situations and concerns with sound judgment and make innovative recommendations in order to reach a solution. - Work independently and manage priorities and assignments with proper time management, organizational and follow up skills. Show less

Assistant Manager

• Apr 2014 - Feb 2018

- Prepare customer service training materials for front desk assistants, maintenance staff and security to ensure the best customer service is provided to all residents and guests - Resolve both maintenance and resident problems and concerns to ensure proper execution of rules and regulations and maximum quality of living for residents and guests- Maintain the community website regularly to update the residents with all news and notifications pertaining to all activities in the common areas, weekly Manager’s messages and newsletters to increase resident interaction and involvement in the community- Create, develop and manage the Social Committee working closely with homeowner to create events that increase community involvement and accountability- Maintain an updated inventory of all common area and office supplies Show less