Experience

Harmony Healthcare Orlando
• Executive Director

  • Jun 2019 - Present


Advance Family Practice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Quality Improvement Specialist/ Medical Scribe

  • Nov 2013 - Mar 2020

  Accurately and thoroughly document medical visits and procedures as they are being performed by the physician, including but not limited to patient medical history /physical exam, procedures/treatments performed by healthcare providers, and physician-dictated diagnoses. Coordinating with healthcare providers to close quality care gaps and assess opportunities for improvement in patient compliance with preventive screenings. Review medical records and extract clinical data necessary for quality measure improvement and gap closure, while maintaining current knowledge of ICD-10, CPT, and HEDIS coding. Report any and all progress to management involved including, but not limited to, physicians and fellow quality coordinators via spreadsheets, emails, and phone calls.



Feeding Children Everywhere

• Community Engagement Intern

  • Aug 2013 - Dec 2013

  Marketing the organization (via phone, e-mail, advertisements) and its events to the public to help recruit volunteers and donations. Lead Hunger Projects within the local community and across the state, as well as tabling/canvassing throughout different areas of Florida. Helped launch the organization’s first Key Volunteer Program in Orlando as the foundation to launching the program in the Connecticut and California offices. Marketing the organization (via phone, e-mail, advertisements) and its events to the public to help recruit volunteers and donations. Lead Hunger Projects within the local community and across the state, as well as tabling/canvassing throughout different areas of Florida. Helped launch the organization’s first Key Volunteer Program in Orlando as the foundation to launching the program in the Connecticut and California offices.



Wesley Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Hospital Unit Clerk

  • Jan 2011 - Jun 2013

  Perform a range of clerical duties that support the operations of the unit including acting as a unit receptionist, ordering supplies for the unit, organizing charts, filing important chart documents, maintaining accountability of telemetry equipment, and assisting in projects as instructed by management. Answer unit telephone and patient call light system efficiently and courteously, relaying messages and calls to appropriate personnel and other departments as needed. Escalating patient concerns up the chain of command. Enter physician orders and patient information in the hospital computer system while keeping track of all charts and patients on and off the floor.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Business Banking Specialist

  • Oct 2008 - Oct 2009

  Handled all business and commercial account service questions for deposit accounts, loans, check cards, online banking assistance and wire inquiries through inbound calls. Upselling products and services to clients that would best meet their needs and expand their relationship with the bank. Provided courteous and efficient customer service to all clients and maintained positive work environment with team members. Handled all business and commercial account service questions for deposit accounts, loans, check cards, online banking assistance and wire inquiries through inbound calls. Upselling products and services to clients that would best meet their needs and expand their relationship with the bank. Provided courteous and efficient customer service to all clients and maintained positive work environment with team members.



AT&T Mobile Tel

• United States
• Wireless Services
• 700 & Above Employee

• Collections Representative

  • Aug 2005 - Sep 2008

  Collect delinquent bills by making outbound telephone calls to customers or via inbound calls. Record data, notations, and enter data online simultaneously during inbound and outbound calls. Handle adjustments as appropriate to resolve discrepancies and facilitate payment arrangement negotiations. Quote adjustments, credit/security requirements, balances, amounts billed and/or rates to customers as well as sold products that best benefit the client. Collect delinquent bills by making outbound telephone calls to customers or via inbound calls. Record data, notations, and enter data online simultaneously during inbound and outbound calls. Handle adjustments as appropriate to resolve discrepancies and facilitate payment arrangement negotiations. Quote adjustments, credit/security requirements, balances, amounts billed and/or rates to customers as well as sold products that best benefit the client.