Experience

Accenture UK

• United Kingdom
• IT Services and IT Consulting
• 500 - 600 Employee

• Business Process Delivery Team Lead

  • Apr 2017 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business Process Analyst (Remediation)

  • Mar 2016 - Present

  The key features of my role include leading a sizeable team of remediation analysts to complete customer review processes for our client and reporting performance to senior management which drives operational decisions. This has been a progression from a remediation analyst to a quality control role and on to a team lead function. This has been achieved by demonstrating consistency in the quality of work produced, an ability to understand processes and influence members of the team to provide a high level of service to customers.



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Complaints Handler

  • Jan 2015 - Mar 2016



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• MI Analyst

  • Apr 2014 - Aug 2014

  Building and producing standard and ad hoc customer reports for stakeholders, assisting in producing the daily financial reports using various software. I also managed daily tasks and efficiency respond to stakeholder requests. This enabled me gain an in depth technical knowledge of reporting tools, and enhanced MS Excel skills.



KPMG UK

• United Kingdom
• Accounting
• 700 & Above Employee

• Graduate Case Adminstrator

  • Aug 2013 - Mar 2014

  Working as part of the Calculations team on a Past Business Review for a Client in the financial services. This role involves gathering and analyzing customer data to perform redress calculations, liasing with quality control to ensure that standards are maintained. Managing the letter writing process to ensure that daily and weekly targets are met, whilst supporting the KPMG Calculations team from India.



Education and Skills Funding Agency

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Industrial Placement Data Anaylst

  • Sep 2011 - Aug 2012

  Mainly responsible for the tracking and management of defects and data fixes relating to the Data Management team, producing data quality workbooks for schools and colleges, report writing and the weekly management of incidents. Worked on creating a data dictionary for the data management team which could also be used by the wider Learning Records Service Team. This was to create a standard definition of the terms used by the Data Management Team as well as the Applications and Support TeamLiaising with contacts from schools, colleges or learning Providers about existing Data Quality Issues and answering any queries about the content of data quality workbooks.Responsible for documenting processes for the Data Management team, in regards to reporting, incident management and system access.



Iceland Foods

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2008 - Aug 2010

  Mainly worked in a team to ensure that customer service was delivered to the best of our ability and to the company's standard. This involved making the customers needs and queries a priority and that they were attended to,maintaining a clean and tidy shop floor and ensuring that the shelves were well stocked. My responsibility was also to make sure that home deliveries were processed correctly and food was stored in the appropriate manner.