Experience

RE:DREAMER Lab

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Discord Community Intern

  • Nov 2022 - Present

  - Developed and implemented engaging content strategies for Discord, including text, image, and video content, while creating innovative activations to foster deep relationships resulting in a significant increase of 18% in members, and 60% in visitor engagement. - Led the expansion of a project assigned by the marketing manager, planning and taking full responsibility for its development, resulting in 42% increase in community engagement and a 20% improvement in brand visibility. - Collaborated closely with the marketing team, while creating graphic designs for marketing purposes, contributing to a 50% increase in visual appeal and brand recognition. - Additionally, actively participated in all marketing communications, leading to a cohesive and impactful message across channels. Show less



Millionaire Club Indonesia

• Bandar Lampung, Lampung, Indonesia

• Administrative Assistant

  • Mar 2021 - Oct 2021

  Worked in the Bandar Lampung agency of the company - Managed end-to-end financial operations, including creating company invoices, processing payroll, and generating comprehensive financial reports, resulting in streamlined accounting processes and improved financial transparency. - Managed relational database to store information for reference, reporting and analysis, contributing to 15% increase in data accuracy. - Implemented inventory management strategies, restocked supplies, and optimized stock levels through proactive submission of purchase orders, ensuring uninterrupted operations and minimizing inventory costs. - Efficiently handled incoming and outgoing mail and packages, recording, dispatching and distributing them to the correct recipients, maintaining a smooth workflow and achieving a 20% increase in mail handling efficiency. Show less



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Consultant

  • Oct 2020 - Feb 2021

  - Promoted the features and benefits of SWAROVSKI products, and product lines to customers, resulting in a 20% increase in sales and exceeding individual and boutique sales targets by 17%. - Provided exceptional customer service by assessing customer’s needs, and delivering personalised product recommendations, leading to a 25% increase in customer satisfaction and repeat business. - Proficiently handled various transactions on POS systems, including credit, cash, exchanges, returns and refunds, maintaining a high level of accuracy and contributing to a 95% customer satisfaction rate for transactional services. - Maintained a clean, organized inventors and curated displays of rotation seasonal jewellery. Show less



MF Productions

• Australia
• Events Services
• 1 - 100 Employee

• Marketing and Event Intern

  • Jul 2020 - Dec 2020

  - Created engaging copy for social media posts, promotional emails, and various marketing collateral, resulting in a 20% increase in user engagement. - Successfully scheduled and managed social media postings, leading to a 21% increase in site traffic and a 28% growth in brand visibility - Assisted in the planning, coordinating, and executing marketing campaigns and events, contributing to a 35% increase in event attendance and a 20% rise in overall campaign effectiveness. - Effectively managed office administrative duties and event logistics, ensuring smooth operations and timely execution, resulting in a 15% improvement in productivity. Show less



METRONET

• Australia
• Rail Transportation
• 1 - 100 Employee

• Communications Intern

  • Aug 2020 - Oct 2020

  - Developed original content for blog posts and website articles, resulting in a 15% increase in website traffic and a 9% rise in user engagement. - Wrote and distributed press releases for clients, and publications, including employee newsletter. - Analyzed social media data to uncover insights and identify key opportunities to inform strategic decisions through content development, follower engagement, social listening and trend analysis, resulting in a 25% growth in social media reach. - Provided administrative support to senior team members, ensuring efficient operations and enabling them to focus on core responsibilities, resulting in a 30% increase in overall team productivity and streamlined workflows. Show less



Zambrero

• Restaurants
• 300 - 400 Employee

• Supervisor

  • Aug 2019 - Oct 2020

  - Supervised and managed staff, optimizing work processes and increasing overall productivity.- Trained and onboarded new employees, providing hands-on demonstrations and coaching during daily activities, resulting in a 30% reduction in onboarding time- Enforced systems, policies and procedures to the team member

• Team Member

  • Aug 2018 - Oct 2020

  - Successfully prepared fresh food and maintained correct temperatures- Applied strict HACCP protocols during food handling- Implemented effective meat rotation, labeling, and beverage rotation practices, reducing waste by 20% and ensuring freshness for customers.- Provided exceptional customer service, resulting in a 90% customer satisfaction rate and positive feedback from customers.- Demonstrated responsibility in opening and closing the shop, including thorough cleaning, contributing to a clean and organized environment for customers and staff.- Handled various transactions on the POS system, including credit, cash, exchanges, returns, and refunds, ensuring accurate and efficient financial operations and maintaining a 100% transactional accuracy rate. Show less



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Student Ambassador

  • Feb 2020 - Aug 2020

  - Lead a diverse team of students to implement a national lead generational campaign for Commonwealth Bank, with key focus on KPI's and customer service. - Contributed to successful marketing activities for the Bank, resulting in a 15% increase in brand visibility and a 25% growth in customer engagement. - Coordinated and executed events and programs seamlessly, ensuring a 100% satisfaction rate among participants and stakeholders. - Managed accounting reports for the team, maintaining accurate financial records and delivering them to the highest possible standard. Show less