Priscilla Poon

People Operations Manager at Rivia Mind
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • People Operations Manager
      • May 2022 - Present

      • Obtain and onboard all incoming staff while performing background check and contacting references. • Monitor and audit weekly productivity reports for all staff through excel. • Draft employee offer letters and contracts while corresponding with potential new hires with any inquiries. • Collaborated with all departments regarding hires, terms, leaves, employee data changes, document management through BambooHR and Onpay. • Procure and resolved unemployment and withholding tax information from all states. • Train and mentor, all incoming operation and clinical staff. • Coordinate schedules between CEO, COO, clinicians, and supervisors to discuss changes in protocols and procedures. • Develop, plan, and execute company team building events. Show less

    • Administrative Assistant
      • Jul 2021 - May 2022

      • Prepare and research summary on new DEA and medication management regulations for various states and present findings to CEO. • Generate patient invoices, update procedure codes, and perform claim resolutions with payors. • Oversee and maintain daily administrative operations to enhance and support cohesive and efficient office environment. • Perform monthly sanction monitoring reports for OMIG, SAM, and OIG. Collect and review medical records, applications, and submit to appropriate parties. • Delegated and collaborated between departments on special projects assigned by COO. • Liaised between CEO and patients to provide resolution for billing, schedule, and complaints. • Negotiate with patient regarding frequency visits and payment plans. Show less

    • Assistant Manager
      • Aug 2011 - Jul 2021

      • Monitor and manage inventory versus expenditure control using pivot tables. • Input client data in Microsoft Excel and Google to update clients of upcoming events or news. • Coordinate weekly schedules of internal employees to maximize production • Delegate tasks and responsibilities to other staff members for optimum production • Aid with proofreading, editing, and document production • Prepare training manuals and train staff for outstanding customer service. • Ensure all associates and clients’ questions were answered in timely manner. • Maintain daily record of all transactions, time sheets, and analyze marketing information for general manager Show less

    • Puerto Rico
    • Law Practice
    • 1 - 100 Employee
    • Paralegal
      • Apr 2017 - Jun 2018

      • Contact clients and facilities to obtain additional information or medical records without violating HIPAA laws. • Intake client information and submit for attorney review. • Prepare comprehensive reports and prioritize cases using Microsoft Excel and delegate cases to proper department. • Updated client on case status and acted as a liaison between the client, court clerks, and firm. • Reviewed and Drafted documents for Attorneys and clients such as Summons, Complaints, and Last Will and Testaments. • Corresponded with court clerks to submit Summons Complaints, Affidavits of Service, and various motions efficiently. Show less

    • Paralegal
      • Sep 2015 - Mar 2017

      Perform extensive research and preparation of pleadings, including, but not limited to Affidavit of Indebtedness, Order of Reference, Affidavit of Service to meet client standards. Provided notarial services to the firm. Prepare and serve documents to borrowers. Update client systems and our system. Maintain a high volume case load while meeting various deadlines and contact Judge’s chamber for status of decisions. Perform extensive research and preparation of pleadings, including, but not limited to Affidavit of Indebtedness, Order of Reference, Affidavit of Service to meet client standards. Provided notarial services to the firm. Prepare and serve documents to borrowers. Update client systems and our system. Maintain a high volume case load while meeting various deadlines and contact Judge’s chamber for status of decisions.

    • United States
    • Law Practice
    • 1 - 100 Employee
    • Paralegal
      • Sep 2014 - Sep 2015

      Review bank documents including mortgages, notes, demand notices, and title searches to be included in all aspects of foreclosure actions. Draft legal documents for client and court execution. Provide daily correspondence with clients to ensure document execution. Review and prepare detailed client affidavits for use in motion practice. Update and prioritize both internal and client systems to ensure they are accurate, up to date, and completed for upcoming conferences. Review bank documents including mortgages, notes, demand notices, and title searches to be included in all aspects of foreclosure actions. Draft legal documents for client and court execution. Provide daily correspondence with clients to ensure document execution. Review and prepare detailed client affidavits for use in motion practice. Update and prioritize both internal and client systems to ensure they are accurate, up to date, and completed for upcoming conferences.

Education

  • SUNY Binghamton
    Bachelor of Arts (B.A.) and Bachelors of Sciences (B.S), Sociology and Psychology
    2009 - 2011

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