Experience

City of Charleston, WV

• United States
• Government Administration
• 1 - 100 Employee

• Assistant City Auditor / Controller

  • Jun 2022 - Present

• Senior Accountant

  • Mar 2021 - Jul 2022

  • Reconcile General Fund, Civic Center, Parking, Springhill Cemetery, and Municipal Court monthly • Annual inventory of fixed assets • Tracking of acquisitions, valuation adjustments, and disposal of fixed assets • Set up projects and track expenses in Project Accounting • Reconcile lease statements • Manage and track payment of rents for Morris Square building • All DMV related activities for city fleet • Backup to the Accountant and Accounts Payable Technician… Show more • Reconcile General Fund, Civic Center, Parking, Springhill Cemetery, and Municipal Court monthly • Annual inventory of fixed assets • Tracking of acquisitions, valuation adjustments, and disposal of fixed assets • Set up projects and track expenses in Project Accounting • Reconcile lease statements • Manage and track payment of rents for Morris Square building • All DMV related activities for city fleet • Backup to the Accountant and Accounts Payable Technician positions • Assist with preparing financial statements for the end of the year audit • Review files and accounts for discrepancies and resolved variances • Management of the City’s Sam’s Club account • Track all lease purchases and request reimbursement from funding entity • Assist City Auditor, Assistant City Auditor, Finance Director and City Manager as requested

• Accountant

  • Jun 2015 - Mar 2021

  • Reconcile Grant, Clearing, and Payroll bank accounts monthly and resolve discrepancies • Complete budget amendments • Tracking and payment of all city utilities and resolving discrepancies • Process all checks that are received • Compile information and prepare published report for annual disclosure of City of Charleston finances • Journal entries for end of month close out • Balance 25+ city funds monthly to Eden • Administered training for all departments on purchase… Show more • Reconcile Grant, Clearing, and Payroll bank accounts monthly and resolve discrepancies • Complete budget amendments • Tracking and payment of all city utilities and resolving discrepancies • Process all checks that are received • Compile information and prepare published report for annual disclosure of City of Charleston finances • Journal entries for end of month close out • Balance 25+ city funds monthly to Eden • Administered training for all departments on purchase order and requisition process • Assist multiple departments with administrative tasks • Assist City Auditor, Assistant City Auditor, Finance Director and City Manager as requested

• Housing Application Coordinator

  • Sep 2013 - Jun 2015

  • Received and processed incoming applications for the HOME and REHAB Program • Provided application assistance to clients as needed • Tracked the number of applications received and statistical data • Analysis of household income, debt ratio and pulled credit information • Verified application information • Prepared loan closing documents • Requested funding disbursement from HUD • Completed amortization schedules for closing • Annual amortization adjustments

• Accounts Payable Specialist

  • Mar 2013 - Sep 2013

  • Process accounts payable in high volume setting (300+ invoices weekly) • Answer vendor and internal questions regarding payment status of bills • Run Trial/Final check lists, departmental expenditure reports, voucher listings, positive pay reports and post checks • Stop payment requests • Set up new vendors in the Eden ERP System

• Head Cashier

  • Jun 2010 - Mar 2013

  • Provide customer service to both daily and monthly parking patrons that used the city owned parking garages • Complete daily traffic report, answer phones, take daily and monthly parking payments, entered information into payment log, review accounts for accuracy, and prepare bank deposits



Sedgwick

• Insurance
• 700 & Above Employee

• Claims Examiner II

  • Oct 2007 - May 2010

  • Provide customer service to claimants who received WV Worker’s Compensation • Responsible for overseeing monthly payments, and medical bill review. • Reserve reviews to ensure adequate funding to cover present and future medial bills and payments. • Large loss reports on high dollar claims • Reviewed claims for monetary settlement value • Handled catastrophic high dollar claims • Award pay-out calculations • Provide customer service to claimants who received WV Worker’s Compensation • Responsible for overseeing monthly payments, and medical bill review. • Reserve reviews to ensure adequate funding to cover present and future medial bills and payments. • Large loss reports on high dollar claims • Reviewed claims for monetary settlement value • Handled catastrophic high dollar claims • Award pay-out calculations



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative III

  • Apr 2002 - Sep 2007

  • Assisted incoming callers with questions regarding their health insurance claims and/or benefits (high volume call setting – more than 100 calls per team member per day). • Audit claims for overpayments, duplicate payments, or payment errors in general • Reviewed and adjusted high dollar claims • Issued 1099’s and initiated collections on payment errors • Assisted with quality audits and phone call monitoring • Mentor new hires • Review year end quality with… Show more • Assisted incoming callers with questions regarding their health insurance claims and/or benefits (high volume call setting – more than 100 calls per team member per day). • Audit claims for overpayments, duplicate payments, or payment errors in general • Reviewed and adjusted high dollar claims • Issued 1099’s and initiated collections on payment errors • Assisted with quality audits and phone call monitoring • Mentor new hires • Review year end quality with peers • Filled in for Supervisor during extended absence • Filled in for Account Dedicated Representatives during their absences Show less • Assisted incoming callers with questions regarding their health insurance claims and/or benefits (high volume call setting – more than 100 calls per team member per day). • Audit claims for overpayments, duplicate payments, or payment errors in general • Reviewed and adjusted high dollar claims • Issued 1099’s and initiated collections on payment errors • Assisted with quality audits and phone call monitoring • Mentor new hires • Review year end quality with… Show more • Assisted incoming callers with questions regarding their health insurance claims and/or benefits (high volume call setting – more than 100 calls per team member per day). • Audit claims for overpayments, duplicate payments, or payment errors in general • Reviewed and adjusted high dollar claims • Issued 1099’s and initiated collections on payment errors • Assisted with quality audits and phone call monitoring • Mentor new hires • Review year end quality with peers • Filled in for Supervisor during extended absence • Filled in for Account Dedicated Representatives during their absences Show less



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Supervisor

  • Jun 1999 - Apr 2002

  • Supervised between 25 – 60 employees given the event taking place (extreme call volume at times) • Employee scheduling • Ran and assigned daily reports • Reviewed site reports • Supervisor calls • Quality review • Supervised between 25 – 60 employees given the event taking place (extreme call volume at times) • Employee scheduling • Ran and assigned daily reports • Reviewed site reports • Supervisor calls • Quality review