Experience

Home Plate Mortgage

• United States
• Banking
• 1 - 100 Employee

• Senior Loan Coordinator

  • Apr 2022 - Present

  • Reviews, verifies, and submits files to processing team to confirm all qualification guidelines are met • Open communication with borrowers, realtors, loan officer and any third vendors • Weekly pipeline reviews for all files with third party processors • Communicate with account executives and underwriters from multiple lenders regarding all loans • Review and send initial disclosures to borrowers following TRID guidelines • Confirm initial loan estimate, closing disclosure and all needed documents have been received to meet closing deadline • Prequalify borrowers to include income and assets verification • Run desktop underwriter or loan product advisor for all prequalification’s • Follow loan guidelines for all VA, FNMA, FHA, DPA, USDA, and NON-QM loans Show less



New American Funding

• United States
• Leasing Real Estate

• Senior Mortgage Processor

  • Sep 2020 - Present

  • Maintain communication with Buyers, Real Estate Agents, Mortgage Loan Officer, Under Writers and third-party vendors • Ensure all aspects of loan files meets all regulatory and internal policies and procedures • Accurate and timely completion of time sensitive loan files • Audit pre‐closing mortgage packages for accuracy • Assist Buyers, Real Estate Agents and Mortgage Loan officers with general mortgage inquires • Order credit reports, title work, appraisals, surveys, flood certificates and other documents for support loan application and closing • Verify loan qualifying ratios and complete documentation of the loan • Coordinate closings with Buyers, Real Estate Agents and Title Companies • Collect additional documentation required by FNMA, FHLMC or all other investor Show less



GECU

• United States
• Financial Services
• 200 - 300 Employee

• Mortgage Loan Processor

  • Oct 2017 - Sep 2020

  • XINNIX Ground School Completed• NMLS License Registered• Maintain communication with Buyers, Real Estate Agents, Mortgage Loan Officer, Under Writers and third-party vendors• Ensure all aspects of loan files meets all regulatory and internal policies and procedures• Accurate and timely completion of time sensitive loan files• Audit pre‐closing mortgage packages for accuracy• Assist Buyers, Real Estate Agents and Mortgage Loan officers with general mortgage inquires• Order credit reports, title work, appraisals, surveys, flood certificates and other documents for support loan application and closing• Verify loan qualifying ratios and complete documentation of the loan• Coordinate closings with Buyers, Real Estate Agents and Title Companies• Collect additional documentation required by FNMA, FHLMC or other investor Show less

• Member Service Supervisor

  • Mar 2015 - Oct 2017

  • Branch Liaison for retention and audit –follow up of monthly with reports to ensure the branch is in compliance by maintaining of records retention, inventory, and brochures are accurate to accomplish a successful audit and complying with regulations. In addition, completing daily audits.• Follow up monthly on counterfeit report, errors, and outages. Create strategies to achieve quality of work goals.• Implement recommendations to create efficiencies and streamline processes• Effectively coaching and motivating staff through dialogues to ensure consistency in all areas of performances• Empower staff and delegate as needed.• Complete schedules for the staff to meet member needs• Responsible for effective documentation and performance resolution.• Make good decisions with both the credit union and members in mind• MSS Liaison‐ Responsible for keeping the MSS team up to date with any new processes or procedures by con‐ ducting meetings and sending informative emails• Attend frequent Chapter Meetings and encourage the staff to attend• Onboarding members to ITM usage at the Rojas Branch Show less



Tilly's

• Germany
• Restaurants

• Assistant Manager

  • Jul 2014 - Apr 2015

  Provide strong genuine customer service. Monitor and lead supervisors and sales associates. Drive sales to exceed weekly, monthy and quarterly goals. Handle cash, credit cards, and checks. Monitor loss prevention. Manage returns and exchanges. Verify credit status for potentially new credit card customers, Generate weekly work schedules. Involved in scouting for talent of this particular location. Open and close tills on a daily basis. Effectively handle multiple tasks during shifts by prioritizing. Show less



Pacific Sunwear

• United States
• Retail

• Assistant Manager

  • Oct 2013 - Jul 2014

  Provide strong genuine customer service. Monitor and lead supervisors and sales associates. Drive sales to exceed weekly, monthy and quarterly goals. Handle cash, credit cards, and checks. Monitor loss prevention. Manage returns and exchanges. Verify credit status for potentially new credit card customers, Generate weekly work schedules. Involved in scouting for talent of this particular location. Open and close tills on a daily basis. Effectively handle multiple tasks during shifts by prioritizing. Show less



Monarch Dental

• Hospitals and Health Care
• 100 - 200 Employee

• Dental Assistant

  • Oct 2012 - Oct 2013

  Assisted the Dentist in all aspects of the dental office. Worked in various departments of the Dental office as needed, per say, in the front office as a clerk or in the back as a Dental Assistant. Performed necessary procedures during treatment with guidance of the Dentist. Operated X-Ray machines. Certified in CPR. Insurance Verification Experience. Chair-side assisting. Charting. Scheduled appointments. handled and processed cash, credit cards, and check payments. Verified credit status for new Care Credit Card customers. Show less



Quiksilver

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Supervisor

  • Oct 2010 - Aug 2011

  Provided friendly customer service by assisting customers with finding merchandise and by maintaining a safe, and clean shopping area. Stocked merchandise, Worked registers on a daily basis by handling cash, checks, and credit card transactions and closing tills at the end of shifts, managed returns, monitored loss prevention, monitored sales associates, prepared monthly schedules, collaborated in employment and dismissal of employees. Provided friendly customer service by assisting customers with finding merchandise and by maintaining a safe, and clean shopping area. Stocked merchandise, Worked registers on a daily basis by handling cash, checks, and credit card transactions and closing tills at the end of shifts, managed returns, monitored loss prevention, monitored sales associates, prepared monthly schedules, collaborated in employment and dismissal of employees.