Experience

Vodafone Ghana
• Ghana
• Telecommunications
• 100 - 200 Employee
• Medallia and Mystery Shopping Analyst

  • Apr 2023 - Present


Vodafone Ghana (Experience Center)

• • Jul 2015 - Apr 2023

  • Conduct live call monitoring, call research, coaching sessions and participate in calibration sessions.• Lead and develop a team in delivering a world class customer experience.• Track to identify recurrent problems and services opportunities.• Analyse quality and performance trends to provide recommendations for improvement.• Prepare daily and weekly reports for weekly managerial meetings.• Conduct certification process for new hires• Educate Call Center Agents with information on new products and services. • Accessing customers’ response on TNPS and managing unsatisfied customers. Show less

• • Nov 2014 - Jun 2015



Teletech Ghana Limted

• Customer Service Representative

  • Apr 2013 - Nov 2014

  Main duty is to attend to customer enquiries and complaints of Vodafone subscribers and then offer the requisite help as needed. For more technical needs, we reference to the appropriate department. Main duty is to attend to customer enquiries and complaints of Vodafone subscribers and then offer the requisite help as needed. For more technical needs, we reference to the appropriate department.



Guaranty Trust Bank (Ghana) Ltd.

• Ghana
• Banking
• 100 - 200 Employee

• National Service Person

  • Nov 2011 - Aug 2012

  Performed varied duties including but not limited to customer service, funds transfer, mobile money transfer and marketing. Performed varied duties including but not limited to customer service, funds transfer, mobile money transfer and marketing.



TV3 Network Limited

• Ghana
• Media Production
• 1 - 100 Employee

• Personal Assistant to Brands Manager

  • Mar 2011 - Jul 2011

  This was an academic internship for my Bachelor's degree. I was in charge of receiving and reviewing mails and proposals from media houses as well as planning the work schedule and appointments, meetings and interviews of my boss. Secondary functions included being part of the team that brainstormed on new concepts and ideas for the department with other members of staff. But primarily, my schedule revolved around writing internal memos, crawlers and Lpms for programmes. This was an academic internship for my Bachelor's degree. I was in charge of receiving and reviewing mails and proposals from media houses as well as planning the work schedule and appointments, meetings and interviews of my boss. Secondary functions included being part of the team that brainstormed on new concepts and ideas for the department with other members of staff. But primarily, my schedule revolved around writing internal memos, crawlers and Lpms for programmes.



AngloGold Ashanti (Obuasi) Ltd.

• Intern, Records Office, Human Resources Department

  • Jul 2009 - Sep 2009

  I was responsible for the proper documentation and preparation of the Social Security Contributions of workers on pension. Additionally, I was also responsible for the writing and proofreading sponsorship letters of wards/dependents of workers of the mine. A secondary function was to distribute all memos from the Head of Department to other/relevant departments within the mine. I was responsible for the proper documentation and preparation of the Social Security Contributions of workers on pension. Additionally, I was also responsible for the writing and proofreading sponsorship letters of wards/dependents of workers of the mine. A secondary function was to distribute all memos from the Head of Department to other/relevant departments within the mine.

• Intern, Mining Training Department

  • Jul 2008 - Sep 2008

  I was part of the team responsible for organising weekly workshops for miners and also preparing certificates for trained workers. Apart from that, I was responsible for writing reports covering the daily mining activities in the department and properly cataloguing and filing all related reports for future reference. I was part of the team responsible for organising weekly workshops for miners and also preparing certificates for trained workers. Apart from that, I was responsible for writing reports covering the daily mining activities in the department and properly cataloguing and filing all related reports for future reference.