Administrador e RH

• Sep 2019 - Present

Exchange Trade / Administrative professional

• Sep 2019 - Sep 2019

Looking for opportunities in the commercial and/or exchange trade area related negotiation and orders control within overseas suppliers, follow up with customers from the order receipt till the order delivery (door to door). Customer Service experience in the UK.

Customer Service Associate

• Nov 2016 - May 2017

- Follow up of the whole sales process from the identification of the customer necessity till the sale closing either from interpersonal via either digital via (e-mail, telephone, web site) - Attendance and after sales to customers from Europe, Emirates Arab and Asia. - Departments: Home, Fabric and Textiles, Christma's Shop, Chocolate Shop. - Follow up to the open orders and pending of delivery within the logistics department and partners transport companies. - Follow up of the whole sales process from the identification of the customer necessity till the sale closing either from interpersonal via either digital via (e-mail, telephone, web site) - Attendance and after sales to customers from Europe, Emirates Arab and Asia. - Departments: Home, Fabric and Textiles, Christma's Shop, Chocolate Shop. - Follow up to the open orders and pending of delivery within the logistics department and partners transport companies.

Sales Associate

• Oct 2015 - Jun 2016

- Identify customer's necessity - Follow sales orders from the customers reception till the sales closing. - Productivity increase from the diversity and high number of items aggregates in the sale. - Participation on the closing of the anual inventory . - Identify customer's necessity - Follow sales orders from the customers reception till the sales closing. - Productivity increase from the diversity and high number of items aggregates in the sale. - Participation on the closing of the anual inventory .

Supply Chain Analyst

• Apr 2015 - Oct 2015

- Attendance to Latin America distributors - Send quotes from Siebel system - Placement of orders at Qad USA system - Inventory availability analysis - Send statement of accounts to distributors - Monitoring open orders daily. - Receiving and sending requests replacements under warranty to Laerdal USA. - Sending daily all billed invoices and respectives shipping tracking numbers of dispatch for each freight forwarder located in the United States. - Opening of sales orders at Qad Brazil. - Follow up to customers, warehouse, carriers and broker. - Allocation of available items in stock. - Request via e-mail for the separation of goods at warehouse. - Cargo collecting request together carriers. - Sending e-mail to customer enclosing invoice and delivery data forecast. - Control of all processes billed in excel spreadsheet as well as their corresponding shipping values. - Authorization to consolidate the cargo and ship on weekends flights. - Airwaybill approval. - Preparation of invoices to present and clear the customs in accordance to the agreement with brazilian legislation. Show less

Junior Import Analyst

• May 2012 - Nov 2013

• Sending PO’s to suppliers from China, Japan, USA and Europe • Follow up with customers, international suppliers and broker on a daily basis • Documental analysis • PCP meetings weekly • Updating data on the system on a daily basis to attend the necessities of internal customers • Sending PO’s to suppliers from China, Japan, USA and Europe • Follow up with customers, international suppliers and broker on a daily basis • Documental analysis • PCP meetings weekly • Updating data on the system on a daily basis to attend the necessities of internal customers

Import Analyst

• Jun 2010 - May 2012

• Coordinate and control around 70 shipping/ import registered per month • Attending a multinational chemical customer as a thirdy-part service • Data input on system to ensure all available information are updated to customers • Coordinate and control around 70 shipping/ import registered per month • Attending a multinational chemical customer as a thirdy-part service • Data input on system to ensure all available information are updated to customers

Import Coordinator and Personal Assistant

• Oct 2009 - May 2010

• Responsible to import medical equipments in accordance to Anvisa legislation in Brazil • Directors personal assistant assisting on booking hotels, travel tickets, meetings, personal appointments, paying accounts • Assist the financial director to control the international suppliers payments/invoices • Responsible to import medical equipments in accordance to Anvisa legislation in Brazil • Directors personal assistant assisting on booking hotels, travel tickets, meetings, personal appointments, paying accounts • Assist the financial director to control the international suppliers payments/invoices

Exchange Trade Analyst

• Sep 2007 - Oct 2009

• Report to the headquarter in Germany and also to all suppliers about pending of payment invoices • Report customers concerning the export process such as open invoices to be paid by them, send complete financial situation every end of month • Send shipping instructions by air and sea • Documents check list: invoice, packing list, bill of lading, airway bill, description of goods, import licence, origin certificate • Solicitation for freight quotation • Follow up with customers and suppliers • Receive and send purchase orders • Weekly meeting with commercial and production responsible to update estimated delivery times • Attendance to ISO requirements Show less