Site Reliability Engineer

• Apr 2022 - Present

IT Support Specialist 2

• Aug 2018 - Present

IT Support Specialist

• Aug 2018 - Aug 2020

IT Support Specialist Intern

• Jan 2018 - Aug 2018

 Provide Helpdesk troubleshooting and solutions via LabTech, desk visits or TechBar visits, phone calls, and emails from internal employees. Onboarding all new employees including account creation, email setup, provisioning and deploying laptops computers with all required software, orientation for IT-related topics, VOIP phone setup. Support and setup of A/V equipment in conference rooms and for large hall company meetings. Coordinate with building security on parking and building access issues  Offboarding all departing employees Make recommendations to the IT manager for procuring new equipment and peripherals as needed Inventory and Asset management and maintenance as machines are provisioned and retired from use Occasional interaction with 3rd party support vendors for advanced troubleshooting

Lead Access Control Representative

• Sep 2010 - Dec 2017

 Manage front line access to special events for 1,000+ clients while keeping watchful eye on safety and security of all in attendance while customer assistance with a calm demeanor.  Manage front line access to special events for 1,000+ clients while keeping watchful eye on safety and security of all in attendance while customer assistance with a calm demeanor.

Teen Staff Coordinator

• Apr 2017 - Aug 2017

 Developed weekly programs, daily services, and hourly activities that prepare 200+ youths for success, promoting safety of members, and ensuring quality in programs and enriching community  Responsible for monitoring 100+ participants and evaluating 20+ teen staff achievements against weekly target goals, recommending daily modifications responding to members needs and participating in weekly branch staff meetings ensuring high quality performance  Developed weekly programs, daily services, and hourly activities that prepare 200+ youths for success, promoting safety of members, and ensuring quality in programs and enriching community  Responsible for monitoring 100+ participants and evaluating 20+ teen staff achievements against weekly target goals, recommending daily modifications responding to members needs and participating in weekly branch staff meetings ensuring high quality performance

Pre Kindergarten Teacher

• Mar 2016 - Apr 2017

 Designed and implemented a developmentally appropriate curriculum that incorporates science, math and technology to support Kindergarten readiness for 3.5 to 5-year-old children as based on classroom observations and assessments of individual children.  Designed and implemented a developmentally appropriate curriculum that incorporates science, math and technology to support Kindergarten readiness for 3.5 to 5-year-old children as based on classroom observations and assessments of individual children.

Lead Counselor

• Oct 2010 - Aug 2015