Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Front Desk Manager

  • Mar 2020 - Present

  During this role my responsibilities included: • Manage building's welfare • Represent office personnel and company brand • Collaboration with event organizers and businesses • Arrange monthly events for clients • Address client queries • Ascertain compliance with security protocols • Manage postal correspondence • Draft documentation and reports My accomplishments at this role are enlisted below: • Maintained effective liaison and collaboration with all departments. • Ascertained professional customer service to optimize customer satisfaction. • Fostered positive company impression through well-organized reception area. • Leveraged problem solving capacity to address and mitigate issues attaining operational efficiency.



Forever Living Products (UK) Ltd

• Wellness and Fitness Services
• 700 & Above Employee

• Health and Beauty Consultant

  • Nov 2015 - Present

  100% Organic Health, Fitness and Beauty products 100% Organic Health, Fitness and Beauty products



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista Maestro

  • 2012 - Present

  My responsibilities within this role are: • Prepare and serve over 200 coffee beverages per day • Prioritize drink requests • Rework positions and workflow based on individual abilities and production targets. • Barista trainings regarding guest service methods. My accomplishments within this role are as follows: • Delivered training feedback to encourage high sale potential. • Ensured excellent customer service as well as addressed concerns promptly. • Single-handedly managed team and service whilst attaining excellence. • Implemented new team on-boarding program and reduced training time from four to two weeks.



Intelligent Office UK

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• First Impression Assistant and Health & Safety Coordinator

  • Jul 2019 - Mar 2020

  My day to day responsibilities within this role include: • Administrative and receptionist tasks • Welcome, direct, and announce clients at the front desk. • Health and Safety checks • Manage meetings and documentation • Events organization and liaison • Arrange post and deal with couriers • Responsibilities encompass all mentioned within Farrer & Co JD. My list of accomplishments is as follows: • Improved company customer service rating by 35%. • Delivered Health and Safety coordination and training. • Orchestrated and managed several successful events. • Delivered key support in order to improve operations at the firm and optimize operational efficiency. • Ascertained excellent service delivery as well as addressed and resolved concerns in a timely manner.



Farrer & Co

• United Kingdom
• Law Practice
• 500 - 600 Employee

• First Impression & Docucentre Assistant

  • May 2017 - Jul 2019

  My role encompassed the following tasks: • Client correspondence via email, telephone, or post • Represent company brand during correspondence. • Manage clerical needs of company employees • Maintain interaction and collaboration with vendors, contactors, and service professionals • Oversee inventory and replenish resources; • Address and resolve complaints and inquisitions • Direct clients towards appropriate personnel • Schedule office meetings and client appointments • Monitor premises security, screen visitors, update logs, and issue passes. My accomplishments within this role are enlisted as follows: • Fostered a friendly, professional, and secure environment during client facilitation and service. • Served as a translator for Italian customers to minimize language barrier. • Updated phone directories of the company.



SOUTHERN CROSS MENTAL HEALTH CENTERS

• United States
• Medical Practices

• Care Assistant Trainee

  • Jun 2011 - Jun 2013

  My day to day responsibilities included: • Client support in all aspects of personal care needs and social activities • Ensuring comfort, dignity and highest possible care levels • Support and assistance for special needs clients during mealtimes. • Daily records maintenance • Assessment of care planning needs My day to day responsibilities included: • Client support in all aspects of personal care needs and social activities • Ensuring comfort, dignity and highest possible care levels • Support and assistance for special needs clients during mealtimes. • Daily records maintenance • Assessment of care planning needs



Cafe' Bueno

• Romford, England, United Kingdom

• Waitress / Cashier

  • Oct 2009 - Jun 2012



PLN HOPE FOUNDATION

• 1 - 100 Employee

• Administrative Assistant

  • Oct 2009 - Oct 2010



Mr Foggs

• Modena, Emilia-Romagna, Italy

• School Teacher (Apprentice)

  • Jun 2008 - Aug 2009



Lotus

• Maranello, Emilia-Romagna, Italy

• Receptionist & Sales Assistant

  • Jun 2008 - Jul 2009