Software Designer and Developer

• May 2023 - Present

Business Analyst / Project Manager

• Sep 2020 - Jul 2021

• Responsible for understanding the needs of stakeholders, preparing the functional documentation, and sharing the understanding with Vitality's analysts in South Africa. Responsible for defining the MVP (minimum viable product) and the quality of the project, preparing the test cases, and making an available report to stakeholders, QA, Stakeholders' meetings, and support about their needs and priorities. Organize and monitor the activities carried out by the operations team, both concerning the project and with the BAU (Business as usual). Definition of OKRs and KPIs for business continuity after project implementation. Main projects: o Vitality Brasil: Implementation of the Vitality application (South Africa) in the Brazilian market to increase Prudential's policyholders' quality of life and health. Show less

IT Business Analyst

• Jan 2020 - Sep 2020

• I was acting in all areas of the insurance flow, from quotation to claim or renewal, in addition to the insurance, billing, and accounting flows. I was responsible for Stakeholders' meetings and support about their needs and priorities, developing solutions together with the technical team, and ensuring the quality of the project's delivery. Main projects: o Reinsurance: Implementation of the Reinsurance module, of the i4pro package, for Life insurance, removing the manual control performed by the Reinsurance team. o Commissions: Project with objective of reducing the operational work done, providing brokers with systemic functionality where they choose which commissions they wish to receive on each invoice. Show less

IT Business Analyst

• May 2015 - Jul 2019

• In these 14 years, I worked on many innovations, cost reduction, qualitative and automation projects, developing the best solutions to meet the needs/problems of the Relationship Centers - strategic area and competitive advantage for the company due to the quality of the services provided. Worked on Agile (SCRUM) and Waterfall projects environment. I started working as a systems analyst and 4GL developer and later as a Business Analyst in IT. My activities mainly included Stakeholders' meetings and supporting their needs and priorities, the elaboration of Business Rules, User Stories, BPMN Flows, Prototypes, Test Cases, QA, Database Design and queries, and the best solution definition together with the technical team. Maintenance the software during years, follow the tickets problems, new features and integrations during the software life cycle.Main projects:o (2019) Car + Home: Project to adjust the balances of services available to customers to have an extra benefit if they use self-service.o (2018-2019) Auto 2.0: Program for replacement and evolution of Automotive Product systems. Creation of customer services like Service Application and Customer Portal for Service Request.o (2016-2017) Boarding Itaú e Boarding Fleet: Program to modify the structure of Automobile Fleet Insurance in Porto Seguro systems.o (2013-2016) POMAR: Program to replace the systems used by Porto Seguro Call Centers. Informix platform replacement. As the mainly Business Analyst in the Program, I have trained and supervise over 10 analyst to identify and document projects requirements. Show less

System Analyst

• Aug 2005 - May 2015

Developed the best solutions to meet the needs/problems of the Relationship Centers - strategic area and competitive advantage for the company due to the quality of the services provided. Worked as a systems analyst and 4GL developer. Responsible for all projects acitivities - Elicit requirements, drawn the solution, database, write the documentation, develop, test and deploy the project.o (2013-2016) POMAR: Program to replace the systems used by Porto Seguro Call Centers. Informix platform replacement. 2010 à 2013 - CRM (innovation): Implementation of CRM Solution in the Customer Services area, unifying the Customer Service system. RFP. Show less

System Analyst / Developer

• Sep 2002 - Aug 2005

I worked on projects with partnerships like Bradesco, IBM, and TecBan. I analyzed and developed systems for the financial area using C, C ++ in a UNIX environment. I worked on projects with partnerships like Bradesco, IBM, and TecBan. I analyzed and developed systems for the financial area using C, C ++ in a UNIX environment.

Information Technology Instructor

• Feb 2002 - Sep 2002

Develop and deliver training on the Microsoft Office package for employees in large companies. Develop and deliver training on the Microsoft Office package for employees in large companies.

Intern

• Apr 2001 - Feb 2002

Typing and drafting memos, opinions and customer service. Helping on customers needs, guide them how to solve their problem. Typing and drafting memos, opinions and customer service. Helping on customers needs, guide them how to solve their problem.

Account Assistant

• Feb 2000 - Apr 2001

Accounting control and cash flow of companies contracting the office. Accounting control and cash flow of companies contracting the office.

Call Center Telemarketer

• Aug 1998 - Sep 1998

Call people offering computer courses Call people offering computer courses