Priscila Regina Brunken
Global Sales Operations Manager at Dreamlines GmbH- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Português Native or bilingual proficiency
-
Italiano Full professional proficiency
-
Alemão Professional working proficiency
-
Inglês Professional working proficiency
Topline Score
Bio
Laura Prandi
It was my absolute pleasure to work with Priscila for many years, on which I’ve seen her constantly develop and transition throughout several positions within the Dreamlines group. Priscila is an extremely dedicated and detail driven professional, with a passion for understanding processes and deploying measures for improvements. Despite her drive and ambition, she managed to maintain her sweet behavior and was always adored by her colleagues. You will always have a place in my team.
Laura Prandi
It was my absolute pleasure to work with Priscila for many years, on which I’ve seen her constantly develop and transition throughout several positions within the Dreamlines group. Priscila is an extremely dedicated and detail driven professional, with a passion for understanding processes and deploying measures for improvements. Despite her drive and ambition, she managed to maintain her sweet behavior and was always adored by her colleagues. You will always have a place in my team.
Laura Prandi
It was my absolute pleasure to work with Priscila for many years, on which I’ve seen her constantly develop and transition throughout several positions within the Dreamlines group. Priscila is an extremely dedicated and detail driven professional, with a passion for understanding processes and deploying measures for improvements. Despite her drive and ambition, she managed to maintain her sweet behavior and was always adored by her colleagues. You will always have a place in my team.
Laura Prandi
It was my absolute pleasure to work with Priscila for many years, on which I’ve seen her constantly develop and transition throughout several positions within the Dreamlines group. Priscila is an extremely dedicated and detail driven professional, with a passion for understanding processes and deploying measures for improvements. Despite her drive and ambition, she managed to maintain her sweet behavior and was always adored by her colleagues. You will always have a place in my team.
Credentials
-
Excel 2019 Essential Training
LinkedInAug, 2020- Nov, 2024 -
Excel: Power Pivot for Beginners
LinkedInAug, 2020- Nov, 2024 -
Learning Excel 2019
LinkedInAug, 2020- Nov, 2024
Experience
-
Dreamlines GmbH
-
Germany
-
Travel Arrangements
-
1 - 100 Employee
-
Global Sales Operations Manager
-
Oct 2019 - Present
- Analysis of the Sales Operations on local and global scale.- Understanding and troubleshoot throughout the entire sales funnel, including analysis of other units related to sales.- Generation of report/ GAP analysis to understand challenges and opportunities.- Development and deployment of solutions to create the best and most efficient customer booking experience. - Improve cost efficiency by reducing operational sales expenses and costs per booking (optimizing sales and back office workflows). - Creating and executing a standard global procedure adapting the implementation according to each country different legal and economic conditions. Show less
-
-
After Sales/ Back office Manager for Dreamlines Brazil
-
Sep 2016 - Sep 2019
Responsible for: - Maintaining the quality of the workflow of the after sales department, improving when necessary according to the sales and costumer needs.- Supporting the sales and after sales team in order to provide the best costumer care- Supporting the marketing team keeping a good image of the company in the social medias- Supporting the legal department, providing the information and helping with strategies for legal cases- Assisting the customer request’s such reservations, modifications, upgrades, inclusion of additional packages and further requests.- Guaranty the best costumer experience, even after the cruise disembarkation Show less
-
-
Team lead for Dreamlines Brazil
-
Apr 2013 - Sep 2016
- Sales agents management and coaching (team of 6 people)- Delivering company KPIs and targets by Sales team management- Responsible to keep high standard of customer care and customer satisfaction
-
-
Sales Agent for Dreamlines Brazil
-
Oct 2012 - Mar 2013
- Provide customer service leading to the perfect vacation, - Knowledge of the cruise companies and destinies- Assisting the customer request’s such reservations, modifications, upgrades, inclusion of additional packages and further requests.
-
-
Intership in Content Management for Dreamlines Brazil
-
Jul 2012 - Sep 2012
- Responsible for the content of the website dreamlines.com.br- Translation from German/ English to Portuguese- Reporting of technical problems related to interfaces
-
-
-
Van Biene Galeria de Arte
-
Joinville, Santa Catarina, Brasil
-
Administrative Assistance and Sales
-
Dec 2007 - May 2009
Responsible for: - Assisting and receive customers and artist. - Organizing Art exhibitions and other events at the Gallery - Organizing and schedule meetings with clients and artist - Reception of documents and art artifacts Responsible for: - Assisting and receive customers and artist. - Organizing Art exhibitions and other events at the Gallery - Organizing and schedule meetings with clients and artist - Reception of documents and art artifacts
-
-
-
Aliança Francesa de Joinville
-
Joinville, Santa Catarina, Brasil
-
Organizadora de Eventos e Auxiliar de Marketing
-
Aug 2006 - Sep 2007
Responsible for: - Responsible for the content of the website afjoinville.com.br - Promoting and organizing events related to institution and the French culture - Assisting and receive guests and students Responsible for: - Responsible for the content of the website afjoinville.com.br - Promoting and organizing events related to institution and the French culture - Assisting and receive guests and students
-
-
Education
-
2006 - 2007
Centro Universitário Anhangüera
Ensino Superior, Tecnologia em Eventos/ Turismo -
2000 - 2002
Associação Educacional Luterana BOM JESUS/IELUSC
Ensino Médio -
1991 - 1999
Associação Educacional Luterana BOM JESUS/IELUSC
Ensino Fundamental
Community
