Customer Service Manager

• Oct 2019 - Present

Sales Assistant

• Dec 2018 - May 2019

Concession Manager

• May 2018 - Nov 2018

 Advised and supported regional director in the sales target setting Reported daily/weekly sales figures, and provided comprehensive month-end reports  Provided superior customer experience to enhance the value of the brand  Managed new collection launches and stocks  Managed the exposé  Supported selection process and onboarding, coordinated training and supervised work of new employeesTopics: Intimate fashion apparel for women Luxury brand management  Advised and supported regional director in the sales target setting Reported daily/weekly sales figures, and provided comprehensive month-end reports  Provided superior customer experience to enhance the value of the brand  Managed new collection launches and stocks  Managed the exposé  Supported selection process and onboarding, coordinated training and supervised work of new employeesTopics: Intimate fashion apparel for women Luxury brand management

Sales Assistant

• Oct 2017 - Mar 2018

 Supported the team in achieving sales targets  Delivered a high level of customer service Supported stock management and claims process Brought own ideas for visual representationTopics: Fashion leather goods for women  Luxury goods  Supported the team in achieving sales targets  Delivered a high level of customer service Supported stock management and claims process Brought own ideas for visual representationTopics: Fashion leather goods for women  Luxury goods

Sales Assistant

• Apr 2014 - Sep 2017

 Supported teams in achieving sales targets  Delivered high level customer services Actively assembled merchandise and updated advertisements Diligently ran cash registers and other administrative tasksTopics: Fashion classics and wardrobe essentials for women and men  Supported teams in achieving sales targets  Delivered high level customer services Actively assembled merchandise and updated advertisements Diligently ran cash registers and other administrative tasksTopics: Fashion classics and wardrobe essentials for women and men

Assistente executivo

• Feb 2016 - Feb 2016

Business development and int’l trade; acted as Executive assistant to Ms. Muffato of Super Muffato (Brazil’s 5th largest supermarkets chain) at Ambiente fair in Germany Business development and int’l trade; acted as Executive assistant to Ms. Muffato of Super Muffato (Brazil’s 5th largest supermarkets chain) at Ambiente fair in Germany

Assistant Intern

• 2012 - 2013

 Administered trades and trade-related activities in central registers  Drafted / reviewed foreign language business correspondence  Prepared documentation for shipping and export Provided customer support  Administered trades and trade-related activities in central registers  Drafted / reviewed foreign language business correspondence  Prepared documentation for shipping and export Provided customer support

Intern Business Development

• Sep 2011 - Dec 2011

Conducted primary market research Conducted primary market research

Language Instructor

• Sep 2010 - Jul 2011

Foreign language tutor Taught German and English to children and adults Foreign language tutor Taught German and English to children and adults