Student Information Services Officer

• Mar 2022 - Present

WE Travel Services Specialist

• Feb 2022 - Mar 2022

Assistant Café Manager

• Oct 2021 - Jan 2022

Shift Leader

• Mar 2021 - Oct 2021

Barista

• Oct 2020 - Mar 2021

Student Mentor Educational and Employment Access Program

• Oct 2020 - Aug 2021

QSA - Canucks

• Feb 2020 - Aug 2021

Retail Sales Associate

• Jun 2020 - Sep 2020

Customer Service and Cashier

• Nov 2019 - Apr 2020

o Provided excellent customer service at the point of sales, ensuring customer needs are met and use extensive product knowledge to offer additional products and increase sales o Utilized fluent Portuguese and English language skills to provide excellent service to all customers o Maintained optimum stock levels by monitoring throughout day and re-stocking in-demand items to provide excellent customer service and increase sales by ensuring product availability o Worked effectively as part of the team to ensure a clean and tidy store environment at the end of each day o Promoted as seasonal to part-time employee after 2 months Show less

English Teacher and Operational Manager

• Jul 2007 - Aug 2019

o Worked with 100 students monthly to develop their understanding of English language, culture, and customs o Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, collecting payments, and bookkeeping o Developed team communications and information for trips and studies abroad. o Hosted social events to help to build relationships for over 500 students and staff o Worked with 100 students monthly to develop their understanding of English language, culture, and customs o Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, collecting payments, and bookkeeping o Developed team communications and information for trips and studies abroad. o Hosted social events to help to build relationships for over 500 students and staff

International Translator (English / Portuguese)

• Aug 2001 - Jul 2007

o Provided 10 to 20 daily consecutive translations and interpretations in Portuguese and English for international conference calls o Assisted completing international phone calls in Portuguese, English and Spanish o Resolved international phone call issues over the telephone with several customers daily o Managed sales of company products and services, for Brazilians and international clients o Provided 10 to 20 daily consecutive translations and interpretations in Portuguese and English for international conference calls o Assisted completing international phone calls in Portuguese, English and Spanish o Resolved international phone call issues over the telephone with several customers daily o Managed sales of company products and services, for Brazilians and international clients

Store Manager

• Jan 2001 - Jul 2006

o Interacted with international vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions o Provided administrative services, including phone and email correspondence, and handling incoming and outgoing mail and faxes o Intermediation between clients and vendors and maintained effective lines of communication o Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance o Interacted with international vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions o Provided administrative services, including phone and email correspondence, and handling incoming and outgoing mail and faxes o Intermediation between clients and vendors and maintained effective lines of communication o Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance