Priscila Zamarrón

Customer Experience/support agent at InfoLink Limited
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Contact Information
us****@****om
(386) 825-5501
Location
México, Mexico, MX

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Bio

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Credentials

  • Aprende análisis de datos
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • Aprende data science: Conceptos básicos
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • Aprende data science: Cuenta historias con los datos
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • Fundamentos profesionales del análisis de datos, por Microsoft y LinkedIn
    Microsoft
    Apr, 2023
    - Oct, 2024
  • Introducción a las habilidades profesionales en análisis de datos
    LinkedIn
    Mar, 2023
    - Oct, 2024

Experience

  • InfoLink Limited
    • Bangladesh
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Experience/support agent
      • Apr 2022 - Present

      As a skilled communicator, I am proficient in both written and verbal communication (Eng-Spa), allowing me to effectively interact with customers and potential clients in a professional manner. I gained expertise in using various technologies such as Intercom, Trello, Zendesk and Slack, combined with my keen attention to detail, ensured seamless collaboration within work teams while maintaining the highest levels of customer service. I gained experienced in communicating directly with clients via email and chat, enabling me to quickly and efficiently address any concerns or inquiries. Show less

  • AMN Healthcare
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Medical Interpreter over Video
      • Sep 2020 - Mar 2022

      In my previous role, I facilitated medical live sessions between limited English proficiency patients and medical providers by delivering clear, accurate, and understandable messages to both parties. Through this process, I honed my skills in cross-cultural communication, empathy, and active listening. Additionally, I successfully transitioned to a remote work environment and adapted to the new normal by mastering various communication platforms and tools to effectively collaborate with my team and superiors. Show less

  • LanguageLine Solutions
    • United States
    • Translation and Localization
    • 700 & Above Employee
    • Medical Interpreter
      • Nov 2018 - Sep 2020

      As an interpreter, I have facilitated communication between medical providers and patients with limited English proficiency. I possess the ability to interpret in real-time, including complex medical terminology, ensuring clear understanding among all interested parties. My strong communication skills and attention to detail allow me to maintain accuracy and professionalism while navigating sensitive and complex situations. As an interpreter, I have facilitated communication between medical providers and patients with limited English proficiency. I possess the ability to interpret in real-time, including complex medical terminology, ensuring clear understanding among all interested parties. My strong communication skills and attention to detail allow me to maintain accuracy and professionalism while navigating sensitive and complex situations.

  • DATAMARK, Inc.
    • United States
    • Outsourcing and Offshoring Consulting
    • 500 - 600 Employee
    • Customer Service Specialist
      • Aug 2015 - Aug 2018

      I managed and supervised a team of customer service agents responsible for providing assistance to customers interested in applying for online rebates via phone and online chat. In addition to providing guidance and support to my team members, I also developed and planned team schedules and tasks, ensuring that all customer inquiries were addressed in a timely and efficient manner. My leadership and organizational skills allowed me to maintain a high level of customer satisfaction while achieving team objectives. Show less

  • Teleperformance Group Chihuahua
    • Chihuahua, Chihuahua, México
    • Customer Service Agent
      • Feb 2012 - May 2015

      In recognition of my exceptional performance and leadership qualities, I was promoted to the role of Manager's Right Hand, where I was responsible for overseeing a range of customer-facing services. As a bilingual agent, I provided expert assistance in frequently asked questions, complaints, billing, technical support, retention, and sales services. My extensive experience in customer service and my ability to effectively communicate with customers in both English and Spanish helped me to build strong relationships with customers and maintain high levels of customer satisfaction. Additionally, I collaborated closely with the manager to develop and implement strategies to improve overall service delivery and drive business growth. Show less

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