Experience

Invoice Delivery Services Inc.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• System Analyst and Production Support Team Lead

  • Oct 2010 - Present

  • Support the core IDS Production Application (monitor the error, problem determination, finding solution.) • System Analysis (Analyze how to improve system performance to reduce number of errors.) • IDS Application Database Maintenance (Maintain participant facility addresses, mapping rules, clean up database (DB2).) • Reporting (Perform daily, monthly and ad-hoc reporting) • Manage outsource support team and take care of problem from customers. • Define and document mapping specifications through analysis of specifications and sample data provided by participants. • Provide support to development team when they need. Show less



Millennium Care Inc

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Analyst

  • Sep 2007 - Oct 2010

  • Provided first level support for product(s) of expertise – software applications and hardware. • Verified the severity of a problem and escalated to a higher level if required. • Logged all incidents. Support: AGF Trust, Domino’s Pizza, Citi Group, ESI, Net Physics, FirstOnSite, Juniper.net, Celero Solution, etc. • Provided first level support for product(s) of expertise – software applications and hardware. • Verified the severity of a problem and escalated to a higher level if required. • Logged all incidents. Support: AGF Trust, Domino’s Pizza, Citi Group, ESI, Net Physics, FirstOnSite, Juniper.net, Celero Solution, etc.



Atrium Technology Co., Ltd., Bangkok, Thailand

• Project Manager

  • Sep 2003 - Apr 2006

  “E-Office System” Project for The Excise Department of Thailand (500 JSP, 113 tables) – 4000 users Duration: 4 months, Team size: 4 Programmers, 1 Project Manager “E-Office System” Project for The Excise Department of Thailand (500 JSP, 113 tables) – 4000 users Duration: 4 months, Team size: 4 Programmers, 1 Project Manager



Livebrand (Thailand), Inc., (www.livebrand.com), Bangkok, Thailand

• Java Developer

  • Jun 2000 - Aug 2003

  Developed E-Marketing Web Application for MindFire, Inc. (www.mindfireinc.com) Irvine, CA, USA Developed B2B web-based product Virtual Enterprise Application Suite Developed E-Marketing Web Application for MindFire, Inc. (www.mindfireinc.com) Irvine, CA, USA Developed B2B web-based product Virtual Enterprise Application Suite